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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disappointed with this location - it looks like they forgot about maintenance and updates. Our bathroom door looks like someone punched a hole in one side and the other was covered in crayon. The hallways smelled of cooked cabbage. The coffee in the lobby was terrible and there was no coffee maker in the room. It had a kitchenette but no coffee maker, no plates or utensils, no pots or pans; nothing. Spend a little more and stay downtown.
Business response:
Dear Dorothy, Thank you for your feedback. We're sorry to hear about your experience and appreciate you bringing these issues to our attention. We take maintenance and cleanliness seriously and will address your concerns regarding the bathroom door, hallways, and kitchenette amenities. Your comments about the coffee and room supplies will also be shared with our team to ensure improvements. We hope you’ll consider giving us another chance to provide a better experience during your next visit. Sincerely,Hotel Management
Smelly noisy and disgusting
Business response:
Dear Margaret, Thank you for your feedback. We’re truly sorry to hear about the issues you experienced with the smell, noise, and cleanliness of your room. This is not reflective of our standards, and we will investigate these concerns with our team to make necessary improvements. Your comfort and satisfaction are very important to us, and we regret that we fell short during your stay. We hope to have the opportunity to welcome you back and provide a much better experience.Sincerely,Hotel Management
Personnel très sympathique et agréable. Aboiement de chien, mal isolé. Le bain avait des cheveux et nous sommes pas sur qu’il a été nettoyé….
Business response:
Dear Benoit, Thank you for staying at our hotel. We certainly apologize for the issues you encountered. We have shared your feedback with our team to ensure these concerns are addressed appropriately. Thank you for evaluating your stay; we hope to see you again.Sincerely,Hotel Management
The hallway odor was a moldy basement. The bed was small and had stains on the sheets.
Business response:
Dear Tammy, Thank you for your feedback. We’re sorry to hear about the issues you encountered with the hallway odor and bed linens. This is not the level of cleanliness and comfort we strive to provide. We will address these concerns with our team to ensure improvements are made. Your comments are valuable in helping us enhance our guest experience. We hope you might consider staying with us again for a better experience.Sincerely,Hotel Management
Property is very well worn with furniture needing replacement.
Business response:
Dear Glenn, Thank you very much for reviewing your recent stay at our hotel. Your feedback is precious to us as we strive to improve with every visit. We greatly appreciate your comments about certain aspects of your suite that need updating. It is a pleasure to announce we will be implementing many upgrades to our property for sure! However, we are sorry for the issues you encountered. We insist that you stay with us again, as it would be our pleasure to welcome you back to our hotel.Sincerely,Hotel Management
The google address brings you 15 minutes away. There are no blankets. The breakfast is a mini muffin or a raspberry thing like a fig newton. The light next to the bed sparked and was shorted out. The toilet had to be fixed each time you flushed. The service was marginal at best. Never never never again The view from the window was a dilapidated trailer park. I would say If you managed to sleep at all and stayed there. Well your money should be returned
Business response:
Dear DONALD, We apologize for the disturbances caused by the various issues you encountered during your stay. We are sorry for the lack of consideration that had a negative impact on your achieving a good night's sleep. Unfortunately, our front desk was not informed at the time, so we could have resolved the situation to ensure a more enjoyable stay for you. We appreciate your feedback and hope you will stay with us again in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,087 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.