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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is the most R place I’ve ever been the w. guy at the desk was very rude to me. He was nice to other people with the same R. except me the next day he knoc on the door 7 AM telling me why am I in the room that I wasn’t supposed to be there when he had give me the key, the day before and embarrass me I front of my kids I had to proof be going to my car on a rainy Day an prof him withe my Receipt he’s a mean son of a b. never going to this experience again in my life
Business response:
Dear Luis, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Your remarks are vital and will help us in improving the guest's expectations as we move ahead. Sorry for letting you ... read more
Would not stay again The sheets had clearly not been changed upon arrival. Hairs, crumbs and stains on sheets along with hairs on the counters in the bathroom and kitchen. Mold on the AC wall unit. The room smelled like mildew.
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
very bad decision to stay in
Business response:
Dear Parvez, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
Barre tendre comme déjeuner , une joke
Business response:
Dear JOCELYN, Thank you for your review. We aim to provide a comfortable and enjoyable hotel experience. However, we are sorry the breakfast options were not to your liking. We will note your feedback, as we always want to know how to improve our guest experience. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels! Sincerely,Hotel Management
It took a week to fix a broken elevator. Promises regarding cookware was a joke.
Business response:
Dear Freeborn, Thank you for letting us know about your stay. It is very disappointing to learn about the issues you had with our staff members. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all our guests, and this incident is not a reflection of our usual service. Our concerned team is addressing the missed areas during your trip, and we will ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider returning so we ca... read more
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,087 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.