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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was rundown and one of our rooms wasn't cleaned and only had one wet towel in the room. We checked out and went to another hotel!
Business response:
Dear Rebecca, We sincerely apologize for yournegative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Allow us to review your case with the team and ensure what steps we can take as we move ahead. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
L'odeur dans la chambre était insupportable. L'ascenseur était en panne. Le petit déjeuner se limitait à du café et du gruau.
Business response:
Dear Julien, Thank you for choosing us and for sharing your comments. It is very understandable that these events detracted from a relaxing and seamless visit. Our goal is to create an exceptional, memorable stay for each guest, so we apologize that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel... read more
Ick. This place was gross!! I recommend you spend the extra $100 / night and stay somewhere decent up the road.
Business response:
Dear Bart, We sincerely apologize for yournegative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Allow us to review your case with the team and ensure what steps we can take as we move ahead. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
checked in Friday afternoon, elevator was working. Came back later that evening elevator was out of service. Was out of service for the duration of our 3 night stay. Had to demand towels & take our trash to the dumpster when we checked out. Staff was friendly but will not stay here again.
Business response:
Dear Tina, Thank you for your feedback. We are glad our staff was friendly. However, we apologize for the inconvenience caused by the elevator and the issues with towels and trash. We are addressing these concerns to ensure a better experience for future guests. We appreciate your comments and hope you will consider giving us another chance to serve you better.Sincerely,Hotel Management
Elevator was not working. Staff even did not apologize for inconvenience. Passages are smelly and not cleaned. No ice machine. Very very limited breakfast - only few bars and oatmeal. Not sure this should be advertised as breakfast in luded.
Business response:
Dear Gaurang, Thank you for choosing us and sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. Our goal is to create an exceptional, memorable stay for each guest, so we apologize that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Man... read more
Recliner in room was broken and leaning to one side with worn and torn covering. TV gave everything on it a blue color and needs replacing. Free breakfast was a choice of two granola bars. Pathetic.
Business response:
Dear Elizabeth, Thank you for choosing us. We are very sorry for any stress caused. First impressions are essential; therefore, we regret that the start of your visit was not positive and that you faced difficulties. Our team works hard to keep all the guests happy, but we regret that your experience was different. Allow us to change this experience on your next visit. Please return whenever you are back in the city.Sincerely,Hotel Management
Malpropre
Business response:
Dear Natasha, Thank you for your feedback and for being our guest. We are very sorry for disappointing you and not addressing your concerns to your satisfaction. Considering this a rare case, we hope you will provide us with another opportunity to regain your trust the next time you are in the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,087 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.