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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
An unpleasant smell inside the Br
Business response:
Dear Wolfran, Thank you for choosing us. Providing a clean and comfortable environment for our guests is our priority. We are sorry you were disappointed with the cleanliness issues in the suite. It is not the experience we want our guests to return with. We will discuss it with the concerned team to check and fix it so other guests have no such complaints. Also, instruct the team to double-check the rooms before delivery. Please return the next time you are in the city to enjoy our area and services again. Sincerely,Hotel M... read more
I would not stay here again. The hallways smelled so bad. The staff was very unhelpful. If you needed something they said they would bring it to the room and never do. Plus we had to wait 30 minutes to check in because no one was at the front desk
Business response:
Dear Anna Marie, Thank you for your valuable feedback. Please accept our sincere apologies for not being exceptional. Customer care is among our highest priorities, but we understand your frustration with the issues you mentioned. Please be assured that there are necessary procedures, and everything we do is in the best interest of our guests and associates. We will ensure that our service levels increase so our team can provide you with the care and hospitality you deserve. We hope we have another opportunity to host you an... read more
Room key didn’t work when we first arrived so receptionist took 45 minutes to try and find us another room due to him, not knowing how to resolve the issue. When we got into the room, it smelled of mildew and later we saw what appeared to be mold on the walls
Business response:
DearJamal,Thank you for choosing us. Providing clean and comfortable accommodation is our priority, and we regret if we missed it for you. We understand your disappointment with the condition of the room and also its cleanliness. Your comments are vital, and we will discuss them with our concerned team to ensure they are aware of the guest's remarks and take action on a priority basis. Our team has also been instructed to double-check the rooms before delivering them. Also, our maintenance team is looking at the keys and loc... read more
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,087 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.