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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
These place stinks especially on the hallways, loud, noisy, when people shut their doors our room shakes. It says breakfast included but it’s only coffee n muffins, not a safe area to stay as well. Room is dark, I would not recommend to stay here. ,
Business response:
Dear Eliza, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visi... read more
Impossible de dormir La chambre est très mal isolé un couple était dans la chambre au dessus de la mienne et j'entendais marcher, chanter et la femme qui crier...
Business response:
DearAlexis, Thank you for being our guest. Although you had a satisfactory stay, please accept our apologies for the problems you encountered. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. We do not take these concerns lightly and will address this matter with our concerned associates, as providing a comfortable environment to our guests is our top priority. Our front desk team is always available to help you resolve such concerns. We appreciate your observatio... read more
The AC was super loud. The worst part is the shower head didnt working in my room. I found out about that around midnight, that's why i couldn't call the reception to change the room.
Business response:
Dear Ha, Thank you for selecting us. We regret we did not meet your expectations for a maintained room and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations and are currently having the same conversation with our team. We have instructed our housekeeping team to double-check the room before delivering. Our priority is to serve our guests excellently; anything lacking is taken very seriously. Please allow us another chance to host your visit and provide a memorab... read more
Beware, this hotel is not worth over $100 per night!! Our room was very dirty, the furniture was torn almost to shreds by either a cat or puppy. There was long black hairs in the bathtub (I have short blonde hair). The TV had a bluish-purple tint that made it impossible to make out the picture on the TV. We called to get a new TV, only to be told that all of the rooms had the same problem with the TV. The floor was filthy, with dirt and God only knows what else. The grab and go breakfast was a joke. There was only coffee, te... read more
Business response:
Dear Sherry, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to recheck the rooms before delivery. Further, we regret that our breakfast choices were not meeting your expectations, and we will share them with the team for improvement. Your feedback is vital, as our hotel always pr... read more
only stay if no other option needed overnight room after late flight. arrived at 11pm. could not get in to hotel. phone rang for entry for 10. mins. room spartan. 1 thin cotton cover on bed. ripped chair covering. no parking spaces left. had to park at side of lot.
Business response:
Dear Guest, Thank you for choosing us. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,087 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.