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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty, coffee terrible
Business response:
Dear Ricardo, Thank you for taking the time to provide your valuable feedback. We always want our guests to have an enjoyable visit. Therefore, we regret any disappointment caused by the cleanliness of our accommodations and the quality of the coffee. We appreciate your insights as they help us identify the areas where we can improve. We will address these matters with the respective teams for future enhancements. We hope to welcome you back in the near future and show you the superior stay our guests deserve.Sincerely,Hotel... read more
The floor was sticky and streaky and they should invest in doors that don’t shake every wall when they are closed. I maybe got 4 hours of total sleep between the door slamming and the constant stomping above. There was also a very strong chemical smell that ended up giving me a nice headache. This place needs to be closed and taken over by new owners.
Business response:
Dear Joshua, Thank you for sharing your feedback regarding your experience. We understand the importance of providing our guests with a peaceful and comfortable environment, and we are sorry for not meeting your expectations. Your concerns are of the utmost importance to us, and we appreciate your input as it helps us identify areas where we can improve. We appreciate your valuable feedback and are committed to providing you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management
Unable to flush toilet, dirty tub, uncomfortable bed, smell of cigarettes.
Business response:
Dear Jennifer, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent visit. We sincerely regret any inconvenience, especially those related to the cleanliness and maintenance of our rooms, as this is a core focus of our commitment to guest satisfaction. Your comments have been shared with our team members, and we genuinely appreciate your candid feedback as it helps us enhance our service. We hope to have the opportunity to welcome you back, as we are dedicate... read more
Cheap but not worth it Dead bugs in the lamp shade Bed is a cot with hard mattress Muffins are old
Business response:
Dear Veola, Thank you for posting comments about our hotel. We make every effort to provide service above and beyond your expectations. We regret the cleanliness in the room, which disappointed you, and will discuss this for improvement. Further, we are sorry your concerns were not addressed to your satisfaction, and we are looking into it. Thank you for choosing us, and we hope to welcome you again when you are in the city.Sincerely,Hotel Management
There breakfast is nonexistent. There is coffee and granola bars. That’s it. I feel like Expedia owes me a partial refund.
Business response:
Dear James, Thank you for sharing your experience. We are disappointed to hear that we were not able to exceed your expectations when it came to breakfast. We apologize for any inconvenience caused by not having various food options that met your expectations. We strive to provide a diverse selection of breakfast choices and appreciate feedback that helps us improve the guest experience. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you again on your next visit to our area.Sincerely,Hot... read more
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,088 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.