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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Need to training the people that does the cleaning . Terrible.
Business response:
Dear Otoniel, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We will address this immediately and genuinely appreciate you bringing this to our attention. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management
It smelled like cigarettes and we found a couple of hairs in the bathroom, bad experience👎
Business response:
Dear Keyry, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We have shared your concerns with our team to ensure these concerns are not repeated. We would love for you to give us another opportunity to provide you with the seamless stay you deserve on your next visit to the area.Sincerely,Hotel Management
The bed was not very clean there was trash in the bathroom and chewing gum stuck to multiple surfaces. If we were in the room much we would not have been comfortable with staying. The first front desk guy was also on his phone the whole time while checking us in. A minor complaint is that dry oatmeal should not be listed as a complimentary breakfast.
Business response:
Dear Connor, We sincerely apologize for your experience during your stay. This does not reflect the level of service and cleanliness we aim to provide. Your feedback is concerning, and we take it seriously. Rest assured, we will address the issues you mentioned with our team to ensure improved service quality and cleanliness standards. Once again, we regret any inconvenience caused, and we hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management
Gross To start they need to offer to check bags, i had to go to a neigbor hotel to check my bag to ensure i would make an appointment. Second, managment needs to learn the customer satisfaction counts for something. 3rd and last, thw room was filthy, the hotel smelled awful, tje miceowave sis not work, the bathroom door hamdle was broke and dis not close, there was hair left all over the tib and shower. I would never stay at this hotel chain again.
Business response:
Dear Aaron, Thank you for staying with us. We strive to provide exceptional service to all our guests and regret falling short of your expectations. We will conduct a thorough investigation to ensure that such lapses in communication do not happen again in the future. We have also noted your comments about your room's condition and are committed to improving the overall guest experience by addressing these concerns. It was our pleasure to accommodate you, and we look forward to welcoming you back soon. Safe travels!Sincerely... read more
Although the staff was nice, the room that was given to me had a toilet that wouldn’t flush. There was no remedy and the maintenance person was unavailable even though it was 10pm. I had to pour water into the tank everytime to flush. Glad I only stayed 1 day.
Business response:
Dear Liliana, It was a pleasure to welcome you to our hotel, and we do appreciate you mentioning how much you liked our staff. However, we would like to extend our apologies for the concerns you had with the bathroom and the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management
Horrible experience. The hotel gave our room away because they were overbooked and we were a “late check-in.” I called before check-in to let them know we’d be later than 3pm. I was told by the manager “well the issue is that we’re over-booked, so it’s first come, first serve.” We were reassured by the manager they booked us a room at their sister-hotel a few minutes away. No problem with that, we understand things happen, we’re flexible. We show up to the original hotel just to confirm with them that they booked our room at... read more
Business response:
Dear Danielle, Thank you for sharing your concerns. We apologize for the issue with your reservation and how it was handled. We will review your feedback with our team to ensure that such incidents are prevented in the future. We appreciate you for bringing this matter to our attention and for your patience. We would like to make it up to you and provide you with the hospitality you deserve on your next visit to the area.Sincerely,Hotel Management
We should have been made aware that section 8 people were living at the hotel, no maid service, refused to give us clean sheets, loud noises and drug activity, sketchy people terrible experience
Business response:
Dear Ron, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,088 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.