This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property had a stench to it, also the elevator was out the entire day lots of noise as well
Business response:
Dear Kimberly, We apologize for the unpleasant experience you had with us. The odor issue and the elevator inconvenience do not align with our service standards, and we deeply regret any disruption to your comfort. We are addressing these matters with the concerned individuals to ensure they do not recur. Your feedback is essential in helping us identify areas where we need to focus. Thanks for the valuable remarks; we hope to welcome you again soon so we can provide you with the fulfilling visit you should always expect fro... read more
Worst experience i have ever had in a hotel We had to leave the elevator didn't work there was scary people they didn't have blankets for us and the people in the room beside us and above us where banging all night we left at . 8 p.m it's was the most horrible experience there was dog pop in the halls . And all over the property and my puppy 4 months old is very sick from This
Business response:
Dear Skye, We deeply regret the unpleasant experience you had during your recent stay. What you described is certainly not the level of service we strive to provide. Please accept our sincerest apologies for the issues with the elevator, disruptive guests, and cleanliness concerns. We assure you we will work diligently to address these matters to ensure they do not recur. Your comments are invaluable to us as they help us improve our hotel moving forward. We hope you will consider giving us another opportunity in the future ... read more
Deben tener servicio de limpieza, deben entregar las cosas limpias mal servicio
Business response:
Dear Luis Fernando, Thank you for choosing us and sharing your feedback. We apologize that our housekeeping staff overlooked some areas in your room preparations, which do not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Please give us another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
HAD NO AMENITIES, ROOM WASN’T PROPERLY PREPARED UPON ARRIVAL. NO DECENT FOOD OPTIONS. VERY CONVENIENT LOCATION. STAFF WAS COURTEOUS.
Business response:
Dear Natalie, Thank you for being a valued guest and for posting your comments. We are happy to hear our staff treated you well; however, we are sorry your room did not have the amenities you desired or needed. Being an extended-stay property focused on guests staying seven or more nights, we offer amenities such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home. We do our best to honor our guests' requests and do everything possible to ensure an... read more
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,088 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.