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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was given a room that wasn’t cleaned. The new room we were given had a broken AC unit.
Business response:
Dear Jessica, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
Great staff; but the rooms and hallways smelled like something horrible:(
Business response:
Dear Miroslav, Thank you for choosing us. Clean and comfortable accommodation is a top priority for us, and we're sorry for any inconvenience with your room. We have discussed your feedback with our housekeeping to ensure all areas are thoroughly cleaned and inspected. Our front desk team is always there to help you. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Considering our great staff, please return so we can make it up on a future visit.Sincerely,Hotel Manage... read more
Smelled bad , was not as advertised.
Business response:
Dear Amanda, Thank you for choosing us. Providing clean and comfortable accommodation is one of our top priorities, and we wish your room's condition could have been spotless and fresh on arrival. We have discussed your feedback with our housekeeping to ensure all areas are thoroughly cleaned and inspected. Our front desk team is always there to help you. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please return so we can make it up on a future visit.Sincerely,Ho... read more
We encountered issues with the bathroom in the first room we were given. The water in the bathtub didn't drain properly, and the toilet didn't flush. Consequently, we requested a room change for the second night. While most things worked fine in the second room, we were disappointed to discover that the bed sheets hadn't been changed. Fortunately, the receptionist promptly assisted us by providing fresh sheets, allowing us to make it through the second night. However, due to these experiences, we have decided that we will no... read more
Business response:
Dear Slavena, Thank you for your review, and we apologize for the issues in your suite and the inconvenience caused by moving to a new one. We work hard to make every guest's stay a pleasant, seamless experience; therefore, we regret not meeting these expectations. Thank you for bringing this to our attention; we will address this immediately. We hope you will stay with us again so we can show you our commitment to outstanding hospitality. Sincerely,Hotel Management
Do Not stay here!!we waited 20min. To check in because there was know one around in the front desk. We called using the front phone that was there and know one answered. Until finally some lady walked out. The room smelled horrible and we had two towels for six days. I asked for more and was told they were washing and didn’t have anymore. We also had to take out our own trash because there was no house keeper. Horrible horrible place!!
Business response:
Dear Arlene, We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. Please accept our sincere apologies for the housekeeping concerns and the issues you encountered during check-in. This is not typical of our regular performance, and we will address it appropriately. Thank you for taking the time to let us know as we continually strive to improve. Sincerely,Hotel Management
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Business response:
Dear Melissa, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,088 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.