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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did not likeanything about the hotel. I had to check out earlier than I intended to stay.
Business response:
Dear Meshach, Thank you for reviewing your stay. We apologize for not meeting your expectations. Please know our front desk is staffed around the clock and is happy to assist you while you are here. We appreciate your business and hope to have you as our guest again soon.Sincerely, Hotel Management
check in was horrible, the worker seemed to have a cold and sniffing loudly. I asked to change from a double bet to a single bed and the request was denied.
Business response:
Dear Lokienath, Thank you for the review and for staying with us. Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the concerns you experienced during check-in. You are assured that this is different from our hotel as we strive to provide an exceptional experience to all our guests. Please know that this will be addressed, and we are grateful for your feedback. Sincerely,Hotel Management
The property was not cleanliness up to par especially for the price also way to many drug addicts on the property.
Business response:
Dear Altagracia, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will address this appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
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Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,088 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.