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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to rate your stay with us, Chris. We hate to see that you did not enjoy your time with us and would love to welcome you back the next time your travels bring you this way.
The remote control was missing and when I went to the front desk the attendant had left for the evening.
Business response:
Hello Jessie. Please accept our sincerest apologies for the issues that you encountered during your visit. We will review these with our team for immediate action and resolve.
This is the wrost place to stay at. I stay for a month and had to clean my own room. I had to buy everything because nothing was giving to us. The staff was very rude. Never again. DON’T STAY HERE.
Business response:
Thank you for taking the time to review and rate your stay with us, Anyssa. Please accept our sincerest apologies for the issues that you encountered during your stay. This is never the experience that we intend for you to have, and are so sorry that this impacted your time with us. We will review this with management to avoid this in the future.
Terrible hospitality service
Business response:
Hello Yasmin. Thank you for rating and reviewing your stay with us. We are so happy that our staff provided you with such an excellent level of service! We hope to welcome you back soon!
I went to this place omg I don’t think I will never go back again the room was dirty they don’t even clean they let me stay outside for 2h they never pick up the phone the guy were sleeping
Business response:
Hello Mithzie. Thank you for taking the time to rate your stay with us. Please accept our sincerest apologies for the issues that you experienced while with us. This is never the experience that we intend for you to have, and we will make sure that we address these concerns with our team for immediate action and resolve.
Business response:
Thank you for taking the time to rate your stay with us, Marcelo. We are sorry that you did not enjoy your time with us and hope that your future travels are both comfortable and pleasant.
We only stayed one night, it was very noisy from all the traffic going by all night long. Our room didn’t look like it had been cleaned.
Business response:
Thank you for your review, Emily. Please accept our sincerest apologies regarding any issues that you experienced during your time with us. It disappoints us to see that you were left with this negative impression of our hotel. Each interaction we have with our guests give us the opportunity to improve in the areas that deserve attention. Your feedback will help us do just that. We are so sorry for any inconvenience that was caused and wish you all the best in your future travels.
Don't waste your money. This is a loud party hotel.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Christine. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Business response:
We apologize that you did not enjoy your stay with us, Elupina. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,088 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.