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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Definitely won’t be going back with my family it’s dirty and the whole building smell like cigarettes!
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
I liked how clean the room was when I arrived.l liked the fact that there was a Superwalmart next door for all your needs.l liked the entertainment with-in walking distance. I did not like the fact there was a kitchenette in the room with only one pan, 2 forks,2spoons,knives.l did not like the hours of the front desk. The electricity shut of several times during my stay. Getting them to clean my room and change the bedding was a chore. Only a few tv channel variety available. Traffic to and from was horrible.Extending my sta... read more
Business response:
James, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Business response:
We apologize that you did not enjoy your stay with us, Dario. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.
It was the worst hotel i have ever stayed it it was absolutely unacceptable how dirty it was i complained in person twice nothing was done. Then i wrote orbitz and the hotel nether one responded. Worst experience ever i have pictures of everything. I will never stay there again.
Business response:
Thank you for taking the time to review your stay with us, Holly. We hate to see that you did not enjoy your time with us. We are constantly looking for ways to improve the level of service that is provided and will use your feedback to help us do just that.
The staff was extremely nice, when changing my room due to a wobbly toilet that needed to fixed. The whole property is non smoking inside except you can smoke outside and the inside smells like a musty cigarettes. So if you have allergies this isn't the place for you. The vent to the bathroom is filled with junk and really needs to be cleaned.
Business response:
We apologize that you did not enjoy your stay with us, Felicia. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.
The hotel is in good conditions but very bad smell. The room says non smoking and it smells like cigarettes. We had to but a candle to be able to adjust. Smelly sheets, dirty towels, dirty room. Not a pleasant stay.
Business response:
Hello Nerys. Thank you for taking the time to review your stay with us. Please accept our sincerest apologies for the issues that you encountered with the unpleasant odors. Thank you for sharing these details with us as it will help us improve in this area for all our future guests. We do hope that your future travels are wonderful ones.
The property smelled like stale smoke and the stairwells smelled like marijuana. It was VERY overpriced for the condition of the property. I had paid for 2 nights but left after 1 - I will not stay here again and would not recommend to anyone.
Business response:
Hello Anne. Thank you for taking the time to review your stay. We are so sorry that you did not enjoy your time with us, and are disappointed that you did not thoroughly enjoy the high level of service and comfort that we are known for. We will communicate these issues with our team directly in order to improve for all our future guests. We do hope that your future travels are wonderful ones.
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,088 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.