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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wouldn’t recommend this
Business response:
Thank you for taking the time to review your stay with us, Kailyn. We hate to see that we failed to earn your recommendation. We would love another chance to show you a better experience the next time your travels bring you this way.
We were staying there for an evening because we had a wedding in Marblehead. It was a very busy weekend so not much was available but we found this for a reasonable price and looked decent and only 25 minutes from the venue. Check in was easy we were in a rush so we checked in and left our belongings in the room and left. We didn’t get a chance to check the place out until we returned
Business response:
Thank you for reviewing your stay with us, Talia. We hate to see the lower rating and are so sorry for any inconveniences that you experienced during your time with us. We would love another chance to show you a much better experience the next time you are in the area. Thank you for allowing us to host you and we wish you all the best in your future travels.
We checked in Saturday afternoon and were told that the original room that we had already paid for was no longer available and gave us a different room. When we got to our room we were missing a shower curtain which I went back and asked for later and received an attitude about like I was trying to steal a shower curtain. Most of the night we heard people yelling, slamming doors and beating on walls and ceilings all night. Sunday when we went to shower all the towels were dirty as well as the wash rags and when we went to as... read more
Business response:
Thank you for taking the time to review your stay with us, Mikaela. We hate to see that you experienced issues during your time with us as we never want your stay to be anything less than perfect. The oversight with the shower curtain is disappointing to hear, and we can't apologize enough that we fell short in delivering an exceptional customer service experience. Thank you for bringing these concerns to our attention so that we can address and correct them with our team. Thank you for allowing us to host you and we wish yo... read more
The entrance and exit of this hotel is super dangerous. It is however next to a walmart. Check in was horrible, no one at the desk and couldn't check in until after 3. We arrived at 1230 and called the hotel and were told that no one will be here until 3. We checked in at 830p and no one at the desk, had to call repeatedly to reach someone. Guy who finally came we ok though. Room was ok. Red paint was spilled on the floor, what appeared to be drived vomit on a wall. Tub for shower was stained, dirty. Bedswere hard, pillows f... read more
Business response:
Thank you for taking the time to review your stay with us, Aleshia. We are terribly sorry to hear that we fell short in delivering the clean and comfortable stay that we intended for you. We will make sure that we communicate with our housekeeping team to ensure that the proper protocols are being followed in order to avoid these issues in the future. We are so sorry for any inconvenience that you experienced because of this and wish you all the best in your future travels.
Bedding was disgusting. Long black hairs permeated the bedding. Pubic hairs all around the bathroom. People yelling at all hours in the halls and outside. The entire floor where my room was smelled like curry which I personally find nauseating period. At $189.89 a night I won't stay here again. The young man running the front desk should be commended for doing a fantastic job.
Business response:
We appreciate you taking the time to rate your stay with us. Please accept our sincerest apologies for the issues that you experienced with the overall cleanliness and unpleasant odors. Our goal is to create an exceptional experience for each of our guests and we can't apologize enough that this did not happen for you, Kenneth. Our housekeeping team provides routine checks to ensure the rooms and public spaces are sparkling clean. It appears we may have missed a step in this process and are so sorry for the impact that this ... read more
Business response:
Hello Addison. Thank you for taking the time to rate your stay with us. We hate to see the low rating, and apologize for any issues you had during your time with us. We would love another chance to host you the next time your travels bring you this way.
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,088 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.