This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your review. We are so sorry that you did not enjoy your time with us. We hope that your future travels are wonderful ones.
Meh There was a kitchenette but they charged for utensils etc. brought my own. But then there was no extra towels to clean up the kitchen. Not even a paper towel. We got 2 facecloths & 2 bath towels. That’s it. Pretty sure that’s not a money saving move. Disappointed
Business response:
Oh no! I'm so sorry you were not aware of our additional service packages, Lisa. We include the basics in the rate and then allow guests to customize so they pay only for what they want to use (like cookware, a coffeemaker, etc.). I hope you were able to enjoy a simple but pleasant stay with us.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Daniel. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
The front desk was closed, I couldn’t check in No body in the lobby
Business response:
Thank you for your feedback, Fouad. We apologize for the great inconvenience of arriving and not getting an answer on the Lobby phone so you could get checked in. That is certainly not the first impression we were aiming for and are so sorry for failing to satisfy your expectations. We will make sure that we address this with our team at the front desk to avoid these issues in the future.
Place was filthy.. smelled horrible.. thinnest walls you can hear everything. Had to leave in the middle of the night. Stay was unbearable
Business response:
I'm so sorry to hear about these inconveniences. I know those add up and can subtract from your overall pleasant stay. Thank you for sharing your feedback so we can continue to improve.
Business response:
Thank you for your review. We are so sorry that you did not enjoy your time with us. We would love another opportunity to show you a much better experience the next time you are in the area. We hope that your future travels are wonderful ones.
The room smelled of smoke smoke and body odor. Will never use this property again.
Business response:
We sincerely apologize for the offensive odors that were present during your time with us. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.
Business response:
We are sorry you did not enjoy your stay with us. Thank you for taking time to rate our hotel.
The hotel staff were very slow and I didn’t even get a working television.
Business response:
Thank you for sharing your experience with us. We are so sorry that your experience did not satisfy your expectations due to the efficiency of the staff and the issues with the TV. Thank you for bringing this to our attention so that we can discuss this at length with our team for proper action and resolve.
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,088 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.