This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your review. We are so disappointed to see the low rating, and apologize that you did enjoy your time with us. We hope that all your future travels are wonderful.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Daniel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Business response:
We are terribly sorry to hear that you did not enjoy your time with us. We hope that you will give us another opportunity to show you a much better experience the next time you are in the area.
The service was great going to check In but the next day this guy was rude he was very disrespectful I wouldn’t stay there no more they lost a good customer due to this guy threatening me cus we was a few mins late to check in !!!!!
Business response:
We are terribly sorry for the experience that you encountered with our front desk staff and we are so sorry for the impression that you were left with, Solines. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones
Business response:
Thank you for taking the time to review your recent stay at our hotel, Richard. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Not happy It was they worst hotel ever mis managed to the fullest i wouldnt bother wasting my time taking pictures
Business response:
I'm so sorry to hear that our hotel did not meet your expectations, Julia. Our intention is to WOW guests with super clean rooms and over-the-top friendly service, I'm sorry that was not your experience. Best wishes in all your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
The hotel room and hallways had a very bad smell all the time, trash in the hallways, there was never anyone at the front desk to express my concerns.
Business response:
We are so sorry to hear that you experienced an unpleasant odor and overall cleanliness during your stay, Jerry. Thank you for letting us know about this so that we may address this with our team at the property. We apologize for the great inconvenience and we will use your comments to help us improve.
The staff was never available to help. We had to sit and wait for 15-20 mins just to be checked in. Upon entering the room there was a faint smell of cigarettes. Also the room was not very clean. There was dust all over the place and the sheets had stains.
Business response:
Thank you for your feedback. We apologize for the long wait during your check in and the unpleasant odors, and for the inconvenience you experienced. We are so very sorry for the bad impression we made before you even got checked in.
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,088 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.