This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your feedback. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
When checking in, the desk attendant was extremely rude. He refused to honor my reservation. I never got checked in and have not recieved a refund from Expedia.
Business response:
We are terribly sorry for the experience that you encountered with our front desk staff and we are so sorry for the impression that you were left with, Roger. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones
Refrigerator in the room was broken. No cold beverages. Towels were stained. They were washed but stained with dirt towel should have been disgarded.
Business response:
Thank you for feedback. We are so sorry for the problems you had with the cleanliness of the linens and the problem with the refrigerator. Our staff works hard to address those types of issues as soon as they are made aware and we are terribly sorry that this did not happen for you. We can assure you that we will reach out to the housekeeping and maintenance team for proper action and resolve.
I never come back. We had to wait more than 15 minutes in what they communicated with the receptionist, since we made a late check in. The next day, I asked if they had cookware and they only gave me a pot. Really, just a pot? After that, I went to the reception and reported that the fridge was not working, they DID NOTHING, we had to buy ice bags and put them in the cooler that we had. The hallway had a bad smell, there is no mirror in the room. I really wanted to go, I do not recommend this hotel.
Business response:
Please accept our sincerest apologies that your stay was not the exceptional one that we intended for you, Jose. We are known for our great customer service and cleanliness and are so shocked to hear that this was not your experience. We can assure you that we will reach out to our front desk staff and housekeeping team regarding the overall customer service, cleanliness for immediate action and resolve. Again, we are so sorry that we failed to exceed your expectations, but we do wish you all the best in all your future trav... read more
Business response:
Thank you for taking the time to review your stay at our hotel. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area.
When arrived, poor customer service at front desk. Was not friendly at all. Had no information on amenities. No ice locations, no shampoo in bathroom. No extra towels . Room had a bad smell and when I looked inside dishwasher there was dishes that had water and mold growing in it. Absolutely horrific!!! So disappointed that I left at midnight and stayed at another location
Business response:
We sincerely apologize for the customer service that you received as this is not the standard of service that we consider acceptable, Matthew. We can assure you that we will address issues with the overall cleanliness and unpleasant odors with our housekeeping team. Thank you for shining a light and the areas that we can improve upon and we hope that all your future travels are wonderful ones.
The room was really nice. The only thing that bothered me was the check in but we are in trying times so that may be why they close so early.
Business response:
Thank you so much for your review. We are happy to see that you enjoyed your overall stay with us, but apologize for any hiccups you experienced during check-out. Our hours at the lobby are different than most hotels due to us being more of an extended stay. We do hope that you'll come back to see us the next time you are in the area.
Business response:
Thank you for taking the time to review your stay at our hotel. We are so sorry that our hotel did meet your needs. We would love the opportunity to show you our improvements the next time you are in the area.
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,088 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.