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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My hotel room had no toilet paper the whole weekend, only a box of tissues. Everytime I called the front desk or went down, there was no one there. I needed new towels, but no one went to clean the room. There was also a dog barking constantly.
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. We wish you the best in your future travels and thank you for your feedback.
dangerous place to stay!!! Drug attics all over Dangerous!!!! This hotel is loaded with people that come there to do drugs and deal drugs. It is so scary the cops are there arresting people and an entire had to come and save someone from overdose. I left early and had to get another place they wouldn’t give me my money back and was very rude to me. The elevator was broken down for 4 days and I had to climb 4 flights of stairs with a bad back. This place should be closed down and hotels.com shouldn’t offer a place so dangerou... read more
Business response:
Thank you so much for this detailed feedback regarding your experience staying at our hotel. After reading about all the inconveniences with not feeling safe and the elevator outage - I want to deeply apologize that those things happened. We know that your safety is top priority during your travels, and we are sorry for the uneasiness that you felt because of the other guests. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that ... read more
There was literally nothing they had to offer besides a room. I dont know maybe thats the point of the hotel, just the room. There was no breakfast, nothing complimentary to munch on, NOT EVEN WATER. The staff was literally so unhelpful and they were the quietest shyest people. They barely spoke two words or informed us about the hotel. I really genuinely hated that there was no over night staff and that the front desk was closed. They had no tooth brushes, NOT EVEN for purchase. I could not get an extra pillow for the life ... read more
Business response:
Thank you for your feedback. We are so sorry that you were not aware of our additional service package options. One package includes linen exchange, another provides more frequent housekeeping, another a cookware set, etc. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable. We are so sorry that was not what you expected and was an inconvenience during your stay.
Business response:
We are sorry you did not enjoy your stay with us, Robert. Thank you for taking time to rate our hotel.
Blood on the floor , and on sink , no extra pillows no coffee pot in room was nasty asked to move to another room I was told no
Business response:
It is disappointing to hear about the problems you experienced with the cleanliness of your bathroom and not being able to move rooms. This is not at all the exceptional from start to finish stay that we intended for you and apologize for any inconvenience that we created. We will make sure that we forward these issues to the property to ensure that we are addressing and fixing the problems that you mentioned above.
I stayed here the night of thanksgiving after traveling to see family. My husband and I decided to book a room for a night just to test our heads. We got to the hotel at about 1030/1045pm. First of all , what hotel locks their guests out to have you call and do a prechwck before you actually get checked in? I was so confused. I shouldn’t have to call and wait on getting checking in for 30mins. I’m already tired from driving and traveling now i have to do all this extra stuff just to get checked in? after speaking to someone ... read more
Business response:
Hello, Melissa. After reading about all of the inconveniences that you experienced with our usually friendly and professional staff - I truly do apologize that this was your experience with us, especially after a long and tiring drive. We strive to provide excellent customer service and a relaxing and inviting stay. It looks like we fell short on those aspects during your time with us and for that we are truly sorry. Though hard to read, we need to hear how we are coming across to our guests so that we know where we can impr... read more
All rooms have a kitchen which is great when traveling with children or stays for more than one night. Walmart is in walking distance which is great as well.
Business response:
Thank you for the great review. We're so glad you appreciated the in-room kitchen facilities and found our location convenient. We love hearing from satisfied guests and look forward to welcoming you back.
I didn’t like that there was a charge for WiFi and staff was not friendly when asked to assist with noise coming from another room. Staff was rude. I didn’t like that we had to drop off towels to get more clean towels. I will never book a room at this hotel ever again. The hallway smells really bad and moldy and they have families living in their hotel rooms for months and they were loud.
Business response:
I'm so sorry to hear that you had an unsatisfying stay. What you've described is not at all the way we want guests to experience our hotel. Thank you for the feedback.
Unfortunately the room where I stayed smelled very strong of cigar and said it was non-smoking it seems that this hotel lives people who stay weekly or do not know how it works but the stairs were very dirty there were many people smoking in the hallways and it is very sad because when one takes children this is what happens but otherwise nothing thanks thank you good day
Business response:
I'm so sorry you encountered an unpleasant odor and people smoking in the hallways! These are not the ways we want to be remembered and we will be addressing these issues. Thank you for your feedback.
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,088 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.