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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk was horrible. I booked through Expedia and when I arrived he said my reservation was no good and was extremely rude. He was literally saying “you have to leave”. Never coming here again.
Business response:
We are terribly sorry that this was your experience and can assure you that we will address this with our front desk team for proper action and resolve. Our staff takes great pride in making sure that we treat each guest with the upmost respect and we can't apologize enough that this did not come across during your interaction with. We do wish you all the best in your future travels.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
This place is so ugly trash every were police caming always for the kind of people rent here and bad customer service
Business response:
Sorry to hear that you are not enjoying your stay, please come down to the front desk so that we can assist you further
Business response:
Thank you for the review
Needs to shape it up! This place is just an absolute mess. The front desk staff are so rude. Everyone will say the same things about the rooms. Sheets never changed, bathrooms are dirty and the floors as well. I stayed here a few times, I also believe giving a review on one stay is not always fair. But after a few different times staying at this hotel and it being the exact same thing all around ie people saying the same thing as before just different faces, the rooms in the same shape, as well as the same old staff with the... read more
Business response:
Please accept our sincerest apologies for the issues that you encountered during your time with us, Isaiah. We sincerely apologize for the problems that you experienced with the overall cleanliness and customer service. Our standard is to do a thorough cleaning before each guest arrives and will make sure that we address this matter with our housekeeping team as well as our front desk. Again, we apologize for leaving you with his negative impression and wish you all the best in your future travels.
Business response:
We are so sorry that our accommodations did not meet your needs and that we failed to exceed your expectations. Thank you for letting us know how we are coming across and we wish you all the best in your future travels.
The door do not close properly, which means I had to stay mildly awake all night worried about any intrusion. The guests were not bonafide, and will make your stay more uncomfortable. No one at front desk to speak to in the night. Kitchen with absolutely no utensils, knife, etc. too small rooms.
Business response:
We are so sorry that our accommodations did not meet your needs and that we failed to exceed your expectations. Thank you for letting us know about the issues with the door so that we can alert our maintenance team of the issue. We also apologize that you were not aware of our unique amenity offerings and that we allow our guests to customize their experience and only pay for items that they may need or want to use (like cookware). Since we are more of an extended stay many of our guests prefer to bring their own items or pu... read more
Business response:
Thank you for taking time to rate our hotel, Raye. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
It says no smoking but the room smelt like cigarettes were just smoked in the morning
Business response:
We are so sorry for the offensive odors and cleanliness issues that you experienced, as we know the negative impact that it can have on you during your time with us. We look forward to addressing these issues with our housekeeping team to improve the quality of service that we are providing to each of our guests in the future.
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,088 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.