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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room was very musty and damp. We opened the window and bought room spray but it still smelled like dirty gym socks. I ended up with a sore throat and head cold.
Business response:
We are so sorry to hear that you experienced an unpleasant odor during your stay. Thank you for letting us know about this. We apologize for the great inconvenience and we will use your comments to help us improve.
The receptionist was very nice, which made up for it. Apparently there was a new software system they use, but I arrived at hotel around 12:40 and didnt get into my room until close to 2AM. I was given keys to someone elses room and walked in there..Very embarrassing for both myself and the other guest. Without knocking someone tried to come into my room to see if i was still there or had left...
Business response:
Thank you for this important feedback. We apologize for the long check-in and key card issues which made for a disappointing stay with us. This is certainly not what we intended for you.
Terrible service Terrible service
Business response:
I'm so sorry to hear that you did not receive friendly, helpful service from start to finish. This is certainly not typical for us. Thank you for letting us know.
Loud, drunks yelling all night, modern design The hotel was horribly loud. There were people in the parking lot partying and yelling. They slept in their cars the entire night. So many people were just parked in the parking lots for hours at a time. The room was modern, beds were alright. Not worth the money whatsoever
Business response:
Thank you for taking the time to share your insights with us. We’re so sorry to hear that you weren’t able to feel completely relaxed due to some unusual activity in the parking lot during your stay. Our goal is to provide every guest with an all-around positive experience and we are sorry this was not the case for you during this stay. Best wishes in your future travels.
Business response:
We are so sorry you were not pleased with your stay.
Don’t get there late at night for your check in otherwise you’ll be sitting outside 15 minutes waiting for the front desk attendant. Had to do that with my pregnant wife. Also don’t stay on the second floor. The hallway smells like moldy deli ham and mustard. Rooms smell like a pack of Marlboro’s even though it’s nonsmoking. After that don’t ask for a room change because you won’t get it. Do what I did and just immediately leave the premises and check in at the Holiday Inn Express across the street. Then have Expedia get you... read more
Business response:
We are so sorry we disappointed you. We work hard to make every guest's experience a great one and it truly is heartbreaking to know that we let you down before you even got to stay with us. Thank you for the feedback.
Shady characters everywhere Lots of seedy characters. It seemed that they are re ring to Section 8 tenants or those awaiting public housing. Trash outside of hotel piled up near full bins that hadn’t been emptied. No sign of any housekeeping. Room keys has to be reissued every day. Hotel staff had their kids with them at work and seemed oblivious to guests. Odd smelling hallways and room smelled odd as well. Would never stay there again and wouldn’t feel safe having my wife or sister stay there alone.
Business response:
Thank you for taking the time to share your feedback with us. We’re so sorry to hear that you had an unpleasant impression of other guests. Our goal is to provide every guest with an all-around positive experience and we’re disappointed that this was not the case with your stay. We wish you all the best in your future travels.
No maid service, have to strip own sheets off if you want changed. Primo prices little or no real service.
Business response:
I'm so sorry our accommodations and services disappointed you.
Business response:
Thank you for rating our hotel. We’re so disappointed to see a 2-star rating and we hope you’ll stay with us again for a better experience.
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,088 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.