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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property itself is nice. We spend $900 dollars for the week and never got any service. We did our own services.
Business response:
We're so sorry to hear that you were not expecting our limited amenities and were disappointed because of this. Guests can customize their experience by adding services that they want. It would be a bit shocking if this was not what you were expecting. It is one way we are able to keep our rates affordable. Thank you so much for letting us know about your experience so we can continue to always be improving all we do and offer.
There was never anyone at the front desk. I saw them outside smoking several times. Coffee tasted horrible. It was extremely hard to exit hotel with traffic. We traveled 7 hours to get to hotel, got there 45 minutes before check in and they wouldn’t let my daughter use lobby bathroom suggested we go down the street to McDonald’s
Business response:
I'm so sorry to hear about your unsatisfying stay. This is not what we intended for you and hope your future travels are truly wonderful ones.
Business response:
We are sorry you did not enjoy your stay with us and hope you'll give us an opportunity to impress you next time.
Very bad smell all around. Not clean. Not worth it’s p
Business response:
We are known for our super clean rooms and we are distressed that this was not your impression of us. We hope you'll consider coming back for a more typical fresh, clean stay with us.
يحتاج الى تطوير في الخدمات كنت مجبورا عليه بسبب عدم توفر البديل التنظيف مره واحده في الاسبوع. رائحة سيئه خاصه غي الطابق الثالث. يغلق الاستقبال في الساعه 11:00 مساء
Business response:
We wish you stay with us had been more enjoyable. Thank you for taking time to rate our hotel.
Business response:
Sorry to hear that your stay was not up to your expectations.
Business response:
Thank you for your feedback. Safe travels
Business response:
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,088 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.