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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
Anybody home? I couldn't tell you about the hotel, because no one was there or picked up their phone to check us in. 5 of us, on a business trip arrived just before midnight, no one was at the counter but they offer up a lobby phone of which you Dial 500 to get checked in. We waited on that phone for a good 30+ minutes and no one answered. We ended up staying at the Holiday Inn Express right across the street. Like a real hotel, they actually had a human being there to check us in, to make sure everything was taken care of.... read more
Business response:
Brian, We regret to hear that our hotel did not meet your expectations. We know most hotels provide daily cleaning so we can understand how that would be anyone’s natural expectation. WoodSpring Suites is an extended stay hotel, which is why we offer bi-weekly housekeeping for guests, like yourself, staying more than seven nights. This allows us to provide you with the best value possible, while also allowing you more privacy during your longer stay. If we are fortunate enough to have you stay with us in again, while checked... read more
No ice machines, walk to Walmart. No in room coffee maker, no cups in lobby and was told to bring one from the room. No creamer in the lobby??? Need I say more
Business response:
I'm so sorry to hear about some frustrations with the coffee set-up. This is not at all what we were aiming for and I apologize for disappointing you.
the hotel seems like a shelter people actually live there even saw two convicts with ankle moniter. they dont offer room service. they dont even come clean the room. i had to throw the garbage out myself and its outside the building all the way in the back. if you wanted clean towel you have to bring it to the front desk. the room had really bad odor. its really bad hotel
Business response:
Thank you for this feedback. We are so very sorry that you were not expecting our unique amenities --- that guests pay only for the amenities they want to use (like daily cleaning, linen changes, cookware). We offer additional service package options. One package includes linen exchange, another provides more frequent housekeeping, cookware sets are available to purchase, etc. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable and many guests enjoy a customized e... read more
Business response:
We are so sorry you were not pleased with your stay.
Business response:
I'm disappointed to see a low rating and hope you'll consider staying again for a better experience with us.
Business response:
I would like to apologize for an unpleasant stay. Please know that this is not our standard and we do hope that you give us another opportunity to provide you with a better experience in the future.
Business response:
Sorry to hear that your stay wasn't a pleasant one. Please know that this is not our standard and we do hope that you give us another opportunity to provide you with a better experience in the future.
Very dirty, hotel workers were smoking in the lobby. The sheets did not appear clean and were very scratchy
Business response:
Sorry that you had such an unpleasant experience it is not like us to provide you with this service. I will look into the matter of staff smoking in the lobby since our property is 100% smoke free
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,088 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.