Extended Stay America - Boston - Waltham - 52 4th Ave.

Business response:

Dear Guest, We sincerely apologize that the cleaning during your stay did not meet your expectations. Maintaining a clean and comfortable environment for our guests is very important, and your comments have been shared with our housekeeping team. We truly appreciate your input, as it helps us identify areas that require immediate attention. We hope you will give us another opportunity to provide a more satisfying experience in your future stays Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. While brief, we are grateful for your acknowledgment and are delighted that your experience met your expectations. Providing a comfortable and welcoming environment for our guests is always our top priority, and your input encourages our team to continue delivering excellent service. We truly appreciate you choosing to stay with us and for sharing your thoughts. It is always a pleasure to host valued guests like you, and we look forward to providing another po... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We’re glad to hear that our staff left a positive impression during your stay. However, we are sorry that the room upkeep did not meet your expectations. Your comments are important, and we will be addressing these issues with our maintenance team to ensure improvements are made. We appreciate your patience and hope to welcome you back for a more comfortable experience in the future. Sincerely, Hotel Management