This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Instalaciones en mail estado
Business response:
Dear Francis, Thank you for sharing your feedback. We sincerely regret that the condition of our facilities did not meet expectations. Maintaining a well-kept and comfortable environment is a priority, and we apologize for any inconvenience this may have caused during your stay. Your input is valuable, and we will be reviewing these concerns with our team to ensure improvements are made. We appreciate you taking the time to share your experience and hope to have the opportunity to provide a much better stay in the future. Si... read more
Front Desk Training Needed Check In front Desk was rude and someone sat silent in the office while we stood for 7 minutes waiting to be checked in then when we finally called out the person shouted from the office just a second then another person came and checked us in and was annoyed that we were there or that he had a job to do. Room service came in and changed out the bath towels while we were sleeping. Total violation of privacy Thank GOD it was a business trip and not an Intimate get away. The person who extended my st... read more
The “grab and go breakfast” was non existent my first morning and the elevators were janky and slow.
Business response:
Dear Bradley, We sincerely appreciate you taking the time to share your experience with us. We regret that the grab-and-go breakfast was unavailable during your first morning and understand how frustrating that must have been. Our team will review this issue to ensure consistency in our offerings moving forward. Additionally, we apologize for the condition of the elevators. Guest comfort and convenience are extremely important to us, and we will address this concern with our maintenance team to improve the experience for fut... read more
The room is very outdated
Business response:
Dear Guest, We are glad you chose to stay at our hotel. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we make notes for future plans. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely, Hotel Management
Check in was quick and efficient :) Comfortable bed and great service!
Business response:
Dear Guest, Thank you for the fantastic review of Extended Stay America! We are delighted you had a positive experience with our check-in service. Providing a smooth and efficient arrival process is our top priority, and it’s always rewarding to know that our efforts have made a difference in your stay. It is also lovely that you enjoyed the comfortable bed and that the service extended by our team left a positive impression. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management
Nice hotel for the money Nice hotel
Very convenient to I-95 and MA 2
Business response:
Dear Guest, Thank you for your wonderful review of Extended Stay America! We are delighted that our hotel was ideally located for everything you wanted to experience on this visit. We are delighted you included us in your travel plans and hope you will be back to see us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 4.1 star rating with 1,301 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.