Extended Stay America - Boston - Waltham - 52 4th Ave.

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you had a very good experience during your stay. Your kind words encourage our team to continue delivering high-quality service and maintaining a comfortable, welcoming environment for all our guests. We truly value your support and are committed to making every visit enjoyable. It is our pleasure to ensure a positive experience, and we look forward to the opportunity to host you again at Extended Stay America soon. Sincerely, Hot... read more

Business response:

Dear Guest, Thank you for taking the time to share your experience at Extended Stay America. We are delighted to hear that you found our parking safe, your room clean, and appreciated the convenience of being able to stock the kitchen. Guest satisfaction is very important to us, and your feedback encourages our team to continue maintaining high standards in both cleanliness and service. We are committed to making every stay comfortable and convenient for our guests. We look forward to the opportunity to host you again and pr... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We are pleased to hear that you enjoyed the spaciousness of your room and the full kitchenette. We are glad that you appreciated our comfortable beds. We also appreciate your observation regarding the absence of dishes and other kitchen items, and your comments have been shared with our team for consideration as we look to enhance our guest amenities. It is wonderful to know that you found the value of your stay to be good for the price. We look forward to welcoming you back s... read more

Business response:

Dear Guest, Thank you for taking a moment to share your feedback. Although your comment was brief, we appreciate you choosing to stay at Extended Stay America and value every opportunity to learn from our guests’ experiences. Your rating reflects your overall satisfaction, and we are pleased to know that we met your expectations. However, if there were any concerns or areas where we could improve, we would be grateful to hear more details. Your comfort and satisfaction are important to us, and we hope to welcome you again. S... read more