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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk is good. But the walkway is nasty smell mold. All is bad smell the carpenter is to old make smell entire of BLd. No air flow in side building & room as well.
Business response:
Dear Tadele, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you ... read more
Stay at 32 NOT this one!!!!! Dirty, horribly maintained, rusty fridge, tiles fallen off on walls.
Business response:
Dear Carolyn, Thank you for your feedback regarding the concerns you had during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and regret any instances where we have fallen short in this regard. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future. Sincerely, Hotel Management
This property was the worst I have ever stayed at. I dont think it was cleaned before we checked in. There was old food, tissues, broken balloons and a bottle pop container all found when we got there. We also noticed dried urine on the outside of the toilet.
Business response:
Dear Sarah, Thank you for being our guest. Please accept our apologies if your room was not clean to your satisfaction. Our housekeeping staff works hard, and we regret not catching the concerns you described. We have shared each of your comments appropriately and will use them to improve. We hope to welcome you back so we can show you the outstanding experience we are known for and that you deserve. Sincerely, Hotel Management
Room smells. Got bitten by bed bugs.
Business response:
Dear Honsan, We appreciate your feedback and would like to offer our sincere apologies for the substandard cleanliness and condition of your room, as well as the discomfort you experienced during your stay. This falls well below the high standard of service we aim to provide, and we take your concerns very seriously. Rest assured, we will address these issues with our housekeeping and pest control teams to prevent them from recurring. We are committed to ensuring a better experience for your future visit. Sincerely, Hotel Ma... read more
I booked this hotel and paid in advance one month before my stay. After traveling from Japan to the USA—a 25-hour journey—I arrived at the hotel around midnight, only to be told by the receptionist that they didn’t have a room available. I explained that I had booked and paid in advance a month ago, but he responded rudely, saying it was my problem for booking through Expedia at a cheaper rate, and that the hotel could not take responsibility. I asked about the refund policy, and he said I would be refunded after 8 AM the ne... read more
Business response:
Dear Forhad, We sincerely regret the frustration and inconvenience you experienced upon arrival. A long journey should end with a smooth check-in process, and we apologize that this was not the case for you. Guest satisfaction and transparency in communication are top priorities for us, and we take situations like this very seriously. We appreciate your patience and hope to provide a much better experience should you choose to stay with us again. Sincerely, Hotel Management
Had to wait 20 minutes for someone to appear at checkin. Unit had no dishes or even a cup. Cabinetry was broken. Too bad - these places used to be pretty good and convenient.
Business response:
Dear Thomas, Thank you for taking the time to share your experience. We regret the delay at check-in and the condition of your unit. Providing a smooth arrival and well-equipped accommodations is a priority, and we apologize that we fell short of this goal. We appreciate your feedback and will be reviewing these concerns with our team to ensure improvements are made. Your insights are valuable to us, and we hope to have the opportunity to welcome you back for a much-improved stay in the future. Sincerely, Hotel Management
I asked that thexlightvinnthe bathroom be fixed - I had no light in the bathroom at all - difficult when one has to get a ride to the airport at 4:30 am and can’t shower in the dark. In the morning there was either no hot water for the oatmeal or no oatmeal for the hot water. No one was ever around to ask
Business response:
Dear Constance, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We appreciate that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you... read more
No breakfast - just Coffee und packaged Kellog‘s bars/muffins. We had to leave our room during our stay for pest chemicals sprayed in. Kitchen and furniture in general were in bad condition and need renovation.
Business response:
Dear Michael, Thank you for choosing to stay with us. We regret that the limited morning offerings and the condition of the room did not meet your expectations. We apologize for any inconvenience caused by the pest treatment and understand how disruptive this can be during a stay. Your comments regarding the kitchen and furnishings are important to us and will be addressed as part of our ongoing efforts to improve the guest experience. We hope you will give us another chance to provide you with the hospitality we are known f... read more
When I made the reservation, the hotel promised to provide breakfast, but breakfast was not prepared and there was other people's hair here and there.
Business response:
Dear Dukjo, Thank you for taking the time to share your experience. We sincerely apologize for the disappointment caused by the absence of breakfast and the cleanliness issues you encountered. These concerns do not align with the standards we strive to uphold. Please know that your experience has been shared with the relevant departments to prevent similar situations in the future. Your comments are valuable as we work to improve our services and ensure a more consistent and welcoming environment for all guests. We hope to h... read more
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 2.8 star rating with 2,863 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.