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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Beskidt og masser af utøj. Urent og nedslidt ikke pengene værd. Sprog/ingen service og truende personale
Business response:
Dear Brian, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you d... read more
There was no breakfast
Business response:
Dear Jessica, Thank you for your review; it's nice to hear you enjoyed your overall stay with us. However, we apologize that the breakfast options did not meet your liking. We will take note of your feedback, as we always want to know how to improve our guest experience. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels! Sincerely, Hotel Management
When we arrived there we were assigned to a room that was already occupied. We were told that the only other room available was clean but had an odor. The staff escourted me alone to the room to “check it out” there was a significant mold/mildew odor that could be smelled from the door. We were told that there were no other rooms and given suggestions to try another hotel nearby. We then had to walk next door and paid double the rate for a smaller room next door because we were dropped off by an uber and had no alternative f... read more
Business response:
Dear Alicia, Thank you for taking the time to share your experience. We deeply regret the difficulties you faced upon arrival and the concerns regarding the room condition and cleanliness. Ensuring guest safety and comfort is a priority, and it is clear we fell short during your visit. Your feedback has been shared with the team to address these serious issues promptly. We understand your decision and sincerely apologize for the inconvenience caused. We hope to have the chance to provide a safer and more welcoming environmen... read more
Friendly staff, unfortunately the room needed a lot of maintenance keep-up, there were holes in the wall from fallen shelves, stains on the bathroom counter and tub, toilet seat was not steady, broken drawer that wouldn’t close, there was dust on the bathroom light fixtures and baseboards, the whole room smelled a lot like curry. For $170 per night cleanliness and maintenance keep-up is the least that I expect.
Business response:
Dear Maya, Thank you for sharing your feedback. We are pleased to know the team left a positive impression, but it's disappointing to learn that the condition of the room did not meet your expectations. The concerns you’ve raised highlight areas that require immediate attention, and they have been shared with the appropriate team to ensure corrective measures are taken. We genuinely regret the inconvenience caused and hope to have the opportunity to provide a significantly better experience in the future. Sincerely, Hotel Ma... read more
This place was AWFUL. First off the front desk was less than helpful. I waited 20 minutes to check in because they were getting someone sheets. The hallways smell NASTY. We got stuck in the elevator and had to call 911. The front desk didn’t help. How can you even call it a confidential breakfast when they have juice and granola bars. Trashy place. Someone parked their car in front and spilt a bag of underwear and bras and it stayed there for hours. The hotel rooms were missing appliances, dirty and have the stuff was broken... read more
Business response:
Dear Michaela, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay yo... read more
Dirty
Business response:
Dear Roland, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Please visit us again the next time you are in the area so you can experience our commitment to exceptional hospitality. Sincerely, Hotel Management
It’s an affordable stay but the a/c did not work, the floor was sticky , the microwave was dirty and rusting. The bathroom tub had like bread shaving, the hallway literally smells like gasoline, and just in general really bad . I had brought Lysol to disinfect and I had to scrub the bathroom with whatever hair care product they had . Plus you must go downstairs to get new set of towels and there was no breakfast . Was suppose to be good Anniversary stay.
Business response:
Dear Guest, We appreciate you sharing your experience and regret that your anniversary stay did not meet your expectations. It’s clear that several aspects of the accommodations fell short, which must have been disappointing. Your detailed comments are valuable and will be considered carefully to help enhance the comfort and overall atmosphere for future guests. We hope that despite these challenges, you were able to enjoy your special occasion and that another visit might provide a much more pleasant experience. Thank you f... read more
Rooms hallways windows bathroom fixtures
Business response:
Dear Guest, Thank you for your feedback regarding your recent stay. We understand how important a comfortable and well-kept environment is, and we regret that certain elements did not meet your expectations. It’s encouraging to know you took the time to share these observations, as they help us focus on areas that deserve attention. Your comments will guide efforts to enhance the guest experience, and we hope to have the opportunity to provide you with a more enjoyable visit in the future. We appreciate your honest insights ... read more
The bathroom door was very tight to close. The room smelled fine but the hallway had a terrible smell. The chest of drawers was unusable because the drawer glides were broken. No grab an go breakfast available when we left at 7:30 yesterday.
Business response:
Dear Guest, We appreciate you taking the time to share your experience with us. While we’re pleased that your room was comfortable, we sincerely regret the maintenance and odor concerns you encountered. We understand the importance of both functionality and cleanliness for an enjoyable stay. We also regret that the grab-and-go breakfast was unavailable when you left. Our team will be reviewing the areas you mentioned to enhance our guest's experience. Your insights are invaluable to us, and we truly appreciate you bringing t... read more
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 2.8 star rating with 2,863 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.