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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything
Business response:
Dear Guest, We are very disappointed that we did not meet your expectations during your visit. Our team strives to make sure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing your feedback, and we are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management
Literally the worst place I’ve ever stayed- and I have traveled extensively. The front desk staff were very nice and helpful- but the room was horrid. I took pictures because I was so shocked- a table leg chewed up by a dog, bathroom vanity missing veneer, black circles on ceiling of dust, patched walls not painted, gum stuck on the floor, the beds are ancient, and the one stuffed chair was all cut up. We literally cut our visit short by a day because our backs hurt so much from the beds. When there is a parking spot reserve... read more
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you d... read more
We arrived late due to a flight delay and it took a bit of time for someone to check us in. The rooms were horrible. Cabinets had water damage, there were cabinet fronts missing, scuffs on the walls, wall repairs without paint, spider webs in the corners, splatters on the mirrors and furniture. The pull out couch mattress had stains and was not suitable to sleep on. The bath tub drain was disgusting. The second room was just as bad as the first but someone had smoked in a non-smoking room. We could not sleep in the second ro... read more
Business response:
Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We are committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide... read more
Room smelled terrible. Breakfast was a joke. Didn't even have coffee. Manager pulled a front staff person to help him while she was checking me in... very unprofessional and no apology except by the young lady working the counter.
Business response:
Dear Guest, Thank you for sharing your experience. We are sorry to hear that aspects of your stay, particularly the room condition and check-in experience, fell short of expectations. We understand how frustrating it can be when service feels disconnected, and your feedback about the interaction at the front desk is noted. While we aim to provide a smooth and welcoming arrival, we also recognize the need for better communication and consistency. Your comments about breakfast and room quality have been shared with our leaders... read more
Extended Stay America - May 2025 Bathroom sink drain was clogged; tried to report it, but nobody was at the front desk. Finally reported it, but it was not fixed before we left. Hair was coming out of the drain into the sink. Bathtub had hairs in it also. There were small "pebbles" in the carpet, which made walking in stockin feet uncomfortable. We believe the room was not adequately cleaned prior to our arrival.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize that your stay did not meet the standards we strive to provide. We are disappointed to hear about the condition of your room and the delay in addressing the maintenance issue. We understand how this affected your comfort, and we appreciate you bringing it to our attention. Please know that your comments have been shared with our team to address these concerns immediately and prevent them from happening again. We are committed to making improvemen... read more
No coffee in the morning, could not adjust water to use the shower. Parking was ok. Will not stay again. This was the first and last time.
Business response:
Dear Guest, Your satisfaction is our utmost priority, and we apologize for not delivering the exceptional stay we aspire to provide every guest. We apologize for the inconvenience caused by the lack of morning coffee and your difficulty with the shower. These issues fall short of the experience we aim to provide, and your feedback will be shared with our team for immediate attention. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless... read more
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 2.8 star rating with 2,865 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.