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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cleanliness
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon. Sincerely, Hotel Management
Coffee already out by 8 am Tough luck can’t do anything about it ! TV doesn’t work Hair dryer ripped of the wall Microwave doesn’t work That much for maintenance and service …….poor!
Business response:
Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide you with the stay you deserve. Sincere... read more
Dear Customer Service Team, I am writing to express my deep dissatisfaction with a reservation I made through Expedia for July 10, 2024, at the Extended Stay America property. My experience at this hotel was extremely disappointing. The assistant manager was unprofessional and rude, and to make matters worse, she denied me access to the room I had reserved. Fortunately, I was able to find accommodations next door at the Hyatt, where I stayed instead. After this incident, I called Extended Stay America customer service around... read more
Business response:
Dear Guest, Thank you for sharing your thoughts. We are very sorry for disappointing you and for the service issues you encountered during your visit. We understand your concern regarding the payment process. As your booking and payment were handled through an online travel agency platform, they would be best positioned to address any billing queries and provide detailed transaction information. Their customer service team has direct access to your booking details and can assist you with any payment-related matters. We appre... read more
Rregular
Business response:
Dear Guest, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Please give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Bad
Business response:
Dear Guest, Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for the not-so-good experience while you were here. Our front desk team is always here to assist you. We hope you will give us another chance to provide you with the exceptional service you deserve in the future. Sincerely, Hotel Management
Worst hotel - don’t stay here Couldn’t accommodate our reservation and was sent to other location. Bugs in the room, dirty sheets, awful smell. If we weren’t in a pinch I would Have left immediately.
Business response:
Dear Guest, Thank you for choosing us and for taking the time to leave your comments. Please accept our apologies if our hotel was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with our team and will use them as an opportunity to improve our guest experience. Further, we are sorry for not being able to accommodate at the desired location. Considering this a rare incident, please revisit so we can provide you with the superior hospita... read more
Dirty. Shower clog
Business response:
Dear Guest, Thank you for choosing us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping and maintenance staff work hard; therefore, we regret not catching the concerns you described. We have shared your remarks with our team and will use them as an opportunity to improve our guest experience. Please give us a second chance so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Smelled like cigarets every where
Business response:
Dear Guest, Thank you for staying with us and informing us about the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. Apart from this, we hope you had a good time here. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve. Sincerely, Hotel Management
This place is nothing like it was advertised cockaroachs what looked like bullet holes in the room in the room fridge was disgusting I have pictures of all when I asked to change room I was told no
Business response:
Dear Guest, We're sorry that your room wasn't up to our usual standards of cleanliness, and we apologize for the distress this caused. We're taking immediate action to ensure our cleaning protocols are strictly followed. Your feedback is invaluable in helping us improve. We have informed our housekeeping and pest control teams to review the room, take action, and ensure such incidents do not happen again as we move ahead. We hope you give us another chance to show you better hospitality in the future. Sincerely, Hotel Manage... read more
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 2.8 star rating with 2,865 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.