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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible.
Business response:
Dear Guest, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. Our front desk team is always here to assist you. Please consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Don’t stay at this fleabag hotel This is the worse hotel I have ever stayed at. The floor was disgusting. When I asked the clerk if someone could at least vacuum the room, they said they can lend me a vacuum if she can find one that works. I was on vacation and didn’t want get upset so I just let it go. We just played “floor is lava” with our family and no bare feet on the carpet.
Business response:
Dear Guest, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring all guests' cleanliness, and we guarantee this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
The property is pretty outdated. My stay was nice but could have used a few more amenities. The breakfast was coffee and a breakfast bar. There is no ice machine in the facility, and was told it was because the room had a fridge and ice maker in it. My room did not have any ice cube trays, and even if it did, it would have taken how long to freeze them to actually get ice?
Business response:
Dear Guest, Thank you for staying with us and for taking the time to share your thoughts. We’re glad that your overall stay was pleasant, but we also appreciate you highlighting areas where we can improve. We understand how amenities like a complete breakfast and ice access can enhance the guest experience. We provide in-room refrigerators with ice trays as part of our extended-stay model. Your feedback has been passed, as we always look for ways to improve comfort and convenience. We hope to welcome you back and offer a bet... read more
I did not like anything! I did not dare to place my bare feet on one of the nastiest carpets I’ve seen in a long time.
Business response:
Dear Guest, Thank you for sharing your feedback. Please accept our apologies for any housekeeping oversights you experienced. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. Please give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are in the area. Sincerely,Hotel Management
The room I was in was very noisy (from the refrigerator and the bathroom fan). There was no shower curtain at all.
Business response:
Dear Guest, Thank you for providing your observations. We regret that your stay was affected by ambient sounds emanating from both the cooling unit and the washroom ventilation system. Moreover, we understand the inconvenience caused by the lack of a shower curtain. Your commentary is valued and offers insight into areas that need immediate attention. Please be assured that this feedback will be shared with our team so that corrective measures can be implemented. We strive to enhance every guest’s comfort and look forward to... read more
Not pleasing
Business response:
Dear Guest, Our goal is to provide every guest with an outstanding stay. Therefore, we sincerely apologize for any difficulties you may have experienced while a guest at our hotel. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. We hope to see you again soon and wish you safe travels your way!Sincerely,Hotel Management
Nothing nice to say about this place. Will NOT be coming back.
Business response:
Dear Guest, Our goal is to ensure an exceptional experience for each guest; therefore, we want to extend our sincerest apologies for not meeting these expectations. We hope you will give us another opportunity to show you our attentive hospitality and that we truly value your patronage. Safe travels!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 2.8 star rating with 2,865 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.