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Extended Stay America - Boston - Westborough - Connector Road
- Hotels
- Westborough, MA
About this business
Location details
19 Connector Rd., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel had odors in every corner of the space, the walls are clearly so thin I could hear another person's cell phone vibrate in another room, and I am certain I have bites from bed bugs all over my legs. I am still waiting on a call back from customer service. This was disgusting and I expect a call back and a refund. I will have to get all of my clothes professionally cleaned so I don't bring bed bugs home. What did I spend over $700 for?
Business response:
Dear Stefanie, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Disappointing. The ladies at the front counter were lovely, helpful and kind. It's an older property that needs upgrades. You could tell the hotel had seen alot of turnover and had not been kept up at all.
Business response:
Dear Suzanne, Thank you for being our guest and sharing your observations. We are grateful for your acknowledgment of the excellent hospitality you received, but we are sorry you felt our property needed updating. We will look into your concerns as we continually strive to ensure a flawless visit for every guest. Thank you again for sharing, and we hope to see you soon.Sincerely,Hotel Management
This place smelled horrible. The staff were very nice but the heater in the room was very noisy. Recliner didn’t work. Bed not very comfortable
Business response:
Dear Maryalice, Thank you for staying with us. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We are happy to know that our team took good care of you, so we hope you will consider staying with us again so... read more
Horrible experience Had a horrible experience. My TV didn’t work and when I went to the front desk to get help I got an attitude.
Business response:
Dear Michael, Thank you for selecting us. We're sorry for the front desk team's unattentive behavior during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. Also, we regret the inconvenience caused by the non-working of the TV unit of your suite. Your remarks are valuable, and we will share them with our maintenance team for further action. Please give us another chance to prove that we are committed to providing outstanding hospitality to every guest, and we hope to see you... read more
Booked a stay here because it was very close to my office and other hotels were booked. I prepaid through Expedia. I had a very late cross country flight and knew I was going to be in after midnight and would not be n until 1:30am, so I called the hotel a day earlier to confirm the late check inThey told me that they would note my account and that everything was good. I arrived at 2am and went to check in and they did not have a room for me. They were quite rude and told me that because I booked with a third party (Expedia) ... read more
Business response:
Dear Brian, Thank you for your feedback. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Our team is committed to providing high-quality service, and we are disappointed that we fell short of your expectations. We completely understand your frustration and the inconvenience this caused you. Please be assured we are looking into this to see what went wrong and will take appropriate action to serve you better in the future.Sincerely,Hotel Management
Extremely bad experience Had to leave because of bathroom issues. Toilet overflowed Nobody to repair. Had to change Hotels because no rooms were available. They refused a refund even when they knew we checked into another hotel. Manager very unfriendly and lied about the situation. We are discussed in our treatment and will do anything in our power to let people know to stay away from this hotel
Business response:
Dear Paul, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur.Sincerely, Hotel Management
The room was OK except that the bed looked like someone had slept on half of it. It was late, no more rooms were available. We got clean sheets from the front desk and changed the bed ourselves. An assistant manager said she would give us a partial refund through expedia, but we never got it. The hotel does not seem well kept.
Business response:
Dear John, Thank you for taking the time to review your stay. We are very concerned about your experience and are genuinely sorry we did not meet your expectations. Our top priority is a clean, fresh suite; we will work with our staff to ensure this is an isolated issue. While we are looking into the refund, please feel free to reach out to us at the hotel for any assistance. We hope you will give us another chance to provide you with the stay you deserve the next time your travels bring you our way. Sincerely, Hotel Managem... read more
I had reserved a room with a king size bed. They didn’t have any kings, despite my making a reservation well in advance and checking in right at the 3pm checkin time. It took them 15 minutes to determine which room they could put me in. They had a sheet of paper with a handwritten list of room #’s that were ‘clean’ (from housekeeping?) but they had no idea which rooms were what. They finally gave me a queen room and the key didn’t work until I slid it in and out about 5 times. I needed to do that any time I tried to get back... read more
Business response:
Dear Aleta, We regret that we couldn't give you a better impression from the moment you arrived and for the frustration caused by waiting for your suite to be ready. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these pr... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - Connector Road
How is Extended Stay America - Boston - Westborough - Connector Road rated?
Extended Stay America - Boston - Westborough - Connector Road has a 3 star rating with 1,360 reviews.
When is Extended Stay America - Boston - Westborough - Connector Road open?
Extended Stay America - Boston - Westborough - Connector Road is open now. It will close tomorrow at 12:00 a.m.