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Extended Stay America - Boston - Westborough - Connector Road
- Hotels
- Westborough, MA
About this business
Location details
19 Connector Rd., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Expedia did not send my reservation to the hotel. It was not in their system. Fortunately a room came free while at the counter. I may never use you again.
Business response:
Dear Gary, Thank you for staying with us and sharing your review. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. We hope this was not too much of an inconvenience and did not take away from an otherwise excellent stay. Thank you for allowing us to be of service; we hope to have the pleasure of doing so again soon.Sincerely,Hotel Management
Carpets were dirty, hallway smelled strongly.
Business response:
Dear Edward, Thank you for being our guest and for your valuable feedback. Please accept our apologies for not meeting your expectations. We're sorry about the housekeeping issues and have informed our team to fix it quickly. Thank you for taking the time to give us this feedback. Please allow us to host you again whenever your travels bring you here.Sincerely,Hotel Management
The motel had a horrible odor. The carpet in the hallways wasn’t clean with pet hair and pieces of garbage everywhere. Didn’t see a single cleaning person in the 5 days that we were there. The hotel staff seemed nice but overall the odor and cleanliness was horrible. For $900 for 5 nights I expected a cleaner environment to sleep in.
Business response:
Dear Guest, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience and assure you that we will act to avoid such concerns. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Front desk personnel was HORRIBLE, didn’t care my bathroom door was locked and made no attempt to help resolve the issue, kids running around in the parking lot, hallways dark and gloomy, my garbage can was full of garbage, worst experience of my LIFE!!!!!!
Business response:
Dear Maria, Thank you for choosing us and informing us about your stay. Please accept our apologies for the lack of attentiveness they encountered at our front desk, as they did not help resolve the issue you faced. Also, we have instructed our cleaning team to look at the areas missed and correct them on a priority basis. We know a first impression is essential, and your experience is different. Should your travels bring you back to our city, we would welcome the opportunity to have you stay with us again and receive a much... read more
Highly disappointed! The first room we got was not very clean the tub filled up, when we ran the shower, and it smelled musty. It had vynal floors that were filthy. The second one that they transferred us to had carpet that smelled musty, and like urine. It was cleaner than the first one, but I had to spray it with my car freshener.
Business response:
Dear Randy, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for the inconvenience caused by moving to another room. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can avoid future inconveniences. We ... read more
The hotel is disgusting/dirty. Unsafe as well.
Business response:
Dear Laura, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. We will take the necessary measures to ensure such inconveniences don't happen again, and we hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sin... read more
The area where the hotel is located is nice but deceiving. The facility smelled the minute you walk in the lobby and the rooms were dirty. Before my family arrived I had checked them in since their flight was delayed. I went to the rooms to set up a few things that I had for them. I was taken back of what I saw. I had asked the receptionist for other rooms and was told they were booked solid. (Understandable since it was a holiday weekend). When I asked if the rooms could be cleaned, I was told that the person had left for t... read more
Business response:
Dear Michelle, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. The condition of the suite you describe is unacceptable and not representative of our quality standards, and we're sorry you had to leave sooner than anticipated. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can lea... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - Connector Road
How is Extended Stay America - Boston - Westborough - Connector Road rated?
Extended Stay America - Boston - Westborough - Connector Road has a 3 star rating with 1,360 reviews.
When is Extended Stay America - Boston - Westborough - Connector Road open?
Extended Stay America - Boston - Westborough - Connector Road is open now. It will close tomorrow at 12:00 a.m.