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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad Bad! Guy at the reception that checked us in did not know what he was doing. Windows were open in the room and it was freeeeeezing! My kids were so cold took about 4 hours to warm up the room. Bath tub was dirty, sinks were dirty, kitchen counters had chips and crumbs on it Very bad experience .. paid too much money to have that type of experience.
Business response:
We apologize for the housekeeping and service issues you experienced when staying here. We are very concerned about your experience and have brought this to the attention of our housekeeping and front office departments. We assure you that remedial steps are underway so such issues don’t happen again. Please consider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Horrible stay My stay was horrible, the ac/heater unit inside the room and next to bed, it was so Noisy so I couldn’t sleep from 4.00am. And there’s no really breakfast
Business response:
We sincerely apologize for falling short of your expectations for a comfortable and enjoyable stay. Your feedback for the HVAC unit is shared with the concerned team to check and do the needful. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Yuck Disgusted. Housekeeping still cleaning 2 hrs after check in time. Elevator smelled like urine. Dirty room. Bomb scene in microwave.
Business response:
Please accept our sincerest apologies for the issues you encountered upon arrival and for the cleanliness issue you had in your room. Your feedback has been shared with the housekeeping team to be more attentive in their work so that our future guests never encounter a similar problem. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
overall run down, "motel" feel to it. dark and empty feeling. old rooms, with old ammenities
Business response:
Thank you for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
No water cups or bottles given Inside no microwave as advertised Iron wouldn’t work- very dirty No utensils to eat food Water pressure for the shower head - very slow Breakfast - boring with an old small muffin and coffee No drinking water in the breakfast area When asked, they don’t provide water to their guests - kind of odd
Business response:
Khader, thanks for being our guest. We apologize as we didn’t explain our hotel policy to you on arrival and the issues you encountered while you were here. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We will make sure our front office team communicates t... read more
Don’t Stay Here Unfortunately the hotel and the room had a very unpleasant odor. Upon entering the room, I had to heavily spray Lysol to lighten the smells. I had to ask for towels, because the ones that were in the room were extremely dingy. My stay at this hotel was extremely disappointing.
Business response:
Please accept our sincerest apologies for the cleanliness issue you encountered during your visit. We do not take cleanliness issues lightly, as we firmly believe this is priority #1 in the hospitality industry. We are working with our housekeeping department to tighten procedures to make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will stay with us again so we can have another chance to impress you in the future. Sincerely, Hotel Management
Would never stay there again.
Business response:
Julie, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Not allowed to cancel within the hour. Reason provided was that reservation made after 6PM and reservation made using 3rd party Expedia. Not sure why Expedia would support such an arrangement. Dirty bed sheets with hair and yellow stains. The mattress on the sofa bed was worn-out. Had to grab the sheets myself from the desk and put them on myself. No room service was available
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,215 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.