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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we arrived in our room, there was a strong smell of cigarette smoke in our room, though all rooms are non smoking. We told the service desk we could not stay due to this. They cancelled our room and helped us find another place to stay. Though they were extremely helpful, they were already aware of the room issue. They shouldn’t have even allowed this room to be booked.
Business response:
Kristen, we appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced due to the concerns with your room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. On a positive note, we are happy you were pleased with the service our associates delivered. Thank you for staying with us, and we hope you will make the same choice the next time you visit our area. Sincerely, H... read more
Its very smelly place, not clean at all, i would not recommend to anyone.
Business response:
Thank you for sharing your feedback online. We apologize for the housekeeping issues you encountered. We will discuss this with our housekeeping associates to be more diligent moving forward. We hope you will afford us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
SMELLED
Business response:
Dorothy, thank you for your review. We apologize for the unpleasant smell you experienced and regret the disappointment it caused. Your feedback has been discussed with our housekeeping team to ensure proper procedures are being followed to remove the smell. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
I am so sorry for your experience, please let us know in the future how we can make your stay better.
Unhappy guest First time staying at a Extended Stay America, not the experience i was hoping for. When your 12 year old come to you and points out multiple things threw out the room that are dirty, that's a problem. The heater electrical outlet was burnt and melted, yellow stains on sheets, door handles had a build up of dirt on them and didn't look like they have been washed in months. This room was so bad that i had to go and purchase cleaning supplies at 11pm because my 2 children couldn't sleep in such unsanitary conditi... read more
Business response:
Thank you for being our guest. We are concerned about our guest's health and safety, so we will share your comments with our housekeeping and maintenance team to ensure a better experience going forward. We are doing everything we can to keep things as normal as possible; however, we are genuinely sorry for the inconvenience caused to you. We hope you will reconsider revisiting us in the future so we can make it up to you and your family. Sincerely, Hotel Management
The location was great for us, but we were disappointed with the amenities. Although we were assured they'd have great wifi, we couldn't get it to work (on our iphone, our android phone or our laptop). Also, at check-in, we were told there would be a "grab & go" breakfast of muffins, cereal bars, etc., but there were no such items available in the morning - only coffee. When I asked, the lady at the front desk just shrugged and said that they didn't receive any breakfast items that morning. There were no cups in the room; we... read more
Business response:
Thank you for choosing our hotel. We are sorry to learn how disappointed you were with some of our amenities and the service you received from our front desk team. You have our assurance we will learn from your feedback so we are better equipped to provide an excellent experience to all of our guests. We value your business and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,261 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.