Extended Stay America - Boston - Westborough - East Main Street

Business response:

Thank you for sharing your comments. We are pleased to know you liked our location, but we are sorry overall your stay was not a pleasant one. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management 

Business response:

William, thank you for reviewing your stay. We are sorry for not providing you the room of your choice and regret your visit was not a pleasant one. We hope you will visit us again in the future so that we can try our best to provide you with the room that best meets your need. Sincerely, Hotel Management 

Business response:

We apologize for falling short of your expectations for a perfect stay. Your feedback regarding the housekeeping issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We apologize for not being able to accommodate you in the room of your choice and for not meeting your expectations with our grab-and-go breakfast. Please be assured that we‘re reviewing this situation to see what went wrong, and we will be taking extra care to avoid this in the future. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so they can use it while planning new breakfast offerings. We hope you will give us a chance to redeem ourselv... read more

Business response:

Thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management 

Business response:

Donna, we apologize for not delivering you a perfect stay. We are very disappointed to see that your feedback referenced the description of your room as "filthy". Your feedback regarding your room is shared with the housekeeping team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management