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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I came in on my first night and had to request toilet paper. Also had to call the front desk because the refrigerator was leaking and had a puddle in it. When I informed them that the shower curtain had mildew on it and smelled badly; I was told to take it down myself and bring it down to the front desk in order to get a clean one and put it up my self. I felt as if I should have gotten a check for doing the domestic work at a place I was supposed to go to in order to relax while I searched for a new place to live. Discussed... read more
Business response:
Thank you for being our guest. We apologize for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Please know We provide thorough training for all associates, and we will redouble our efforts. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Terrible experience
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Servicebrache!!! Wenn man selbst die Betten beziehen will, die Waschbecken säubern und mit Kaffee und Müsliriegel als kontinentales Frühstück zufrieden ist, dann ein ideales Hotel für eine enttäuschende Nacht.
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Sheets were dirty. I had to go to Walmart to buy new ones. I didn’t feel comfortable sleeping on theirs. The door lock was hanging from frame. The door handle to the bathroom was missing. I cut my arm on the piece sticking out. There was never anyone at the desk to get clean towels from. The dryers took your money, but never got warm. The elevators smelled horrific. We held our breath when we entered them.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for bei... read more
The property was understaffed. We asked several times for linens for the pull out couch and only got them at midnight when we tracked someone down. The breakfast consisted of a granola bar and a packaged muffin. There were dirty towels from a previous guest left in our room.
Business response:
Johanna, thank you for choosing to stay with us on your recent trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit S... read more
Horrible hotel It was horrible. The bathrom was so stink. They did not provide provide us conditioner and lotion. For the price we paid, it was not worth it. The internet was so slow, yet the breakfast should not have even called free breakfast. I should have paid extra $15 more for 4 stars at Sheraton that was crossed this hotel. I left my glasses at the hotel, the time we called no one was willing to help me and hang up my phone on purpose. Never ever stayed at this hotel ever again.
Business response:
Juhenry, please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
Hotel employees weren’t welcoming, we didn’t get a good Morning, no type of greetings whatsoever. It also had a funny smell on the 2nd floor hallway which was the floor we were staying on.
Business response:
Thank you for taking the time to share comments about your stay. We strive to consistently deliver exceptional service, so we apologize you had a disappointing experience with us. We have shared your feedback with our team, and steps have already been taken to ensure these mistakes are not repeated in the future. We truly hope you will give us another chance to prove we are committed to providing outstanding guest service. Sincerely, Hotel Management
i didnt like it not at all good and i was asking water bottle and that guy(fat white and bold head ) who is in reception didnt gave anything and also that wending machine is not working.I went along with my 2 kids and i see water bottles as well there.still no courtasy..waste people..
Business response:
Ravi, we apologize our service and facilities were not to your satisfaction and regret the inconvenience it caused. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,215 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.