This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
place wasn't what the internet site said really different
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
stay away room was horrible; the dirtiest I have ever seen. Hair found all over the bathroom floor, sink and bathtub. Blood splatter on low part of door and filthy room all over
Business response:
Donna, we apologize for not delivering you a perfect stay. We are very disappointed to see that your feedback referenced the description of your room as "filthy". Your feedback regarding your room is shared with the housekeeping team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
All systems were the worst. Even though I stayed at this hotel for 9 nights and 10 days, they cleaned up room only once the morning before I left the hotel. On the eighth day we were in the museum, and without any reason, they suddenly called my son to leave the hotel and returned to the hotel without sightseeing. Also, they locked our hotel room door. It was really the worst hotel of my life.
Business response:
We apologize as we didn’t explain our housekeeping policy to you upon arrival and the inconvenience it caused. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We will make sure our front office team communicates this effectively going ahead. Please give us a chance to restore your trust in us in the near future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Overbooked my room, could not stay at the hotel i booked days before, then was sent to another extended stay where the could not offer me a room either. Drove all the way home and ruined the trip.
Business response:
Please accept our most sincere apologies for the issues you had concerning the reservation. Your feedback is noted and it has been followed up with the concerned team in an effort to tackle such situations more diligently and avoid problems like these in the future.It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
never again to leave more space for cats and dogs.
Bad Bad! Guy at the reception that checked us in did not know what he was doing. Windows were open in the room and it was freeeeeezing! My kids were so cold took about 4 hours to warm up the room. Bath tub was dirty, sinks were dirty, kitchen counters had chips and crumbs on it Very bad experience .. paid too much money to have that type of experience.
Business response:
We apologize for the housekeeping and service issues you experienced when staying here. We are very concerned about your experience and have brought this to the attention of our housekeeping and front office departments. We assure you that remedial steps are underway so such issues don’t happen again. Please consider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Horrible stay My stay was horrible, the ac/heater unit inside the room and next to bed, it was so Noisy so I couldn’t sleep from 4.00am. And there’s no really breakfast
Business response:
We sincerely apologize for falling short of your expectations for a comfortable and enjoyable stay. Your feedback for the HVAC unit is shared with the concerned team to check and do the needful. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,240 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.