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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Yuck Disgusted. Housekeeping still cleaning 2 hrs after check in time. Elevator smelled like urine. Dirty room. Bomb scene in microwave.
Business response:
Please accept our sincerest apologies for the issues you encountered upon arrival and for the cleanliness issue you had in your room. Your feedback has been shared with the housekeeping team to be more attentive in their work so that our future guests never encounter a similar problem. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
overall run down, "motel" feel to it. dark and empty feeling. old rooms, with old ammenities
Business response:
Thank you for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
No water cups or bottles given Inside no microwave as advertised Iron wouldn’t work- very dirty No utensils to eat food Water pressure for the shower head - very slow Breakfast - boring with an old small muffin and coffee No drinking water in the breakfast area When asked, they don’t provide water to their guests - kind of odd
Business response:
Khader, thanks for being our guest. We apologize as we didn’t explain our hotel policy to you on arrival and the issues you encountered while you were here. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We will make sure our front office team communicates t... read more
Don’t Stay Here Unfortunately the hotel and the room had a very unpleasant odor. Upon entering the room, I had to heavily spray Lysol to lighten the smells. I had to ask for towels, because the ones that were in the room were extremely dingy. My stay at this hotel was extremely disappointing.
Business response:
Please accept our sincerest apologies for the cleanliness issue you encountered during your visit. We do not take cleanliness issues lightly, as we firmly believe this is priority #1 in the hospitality industry. We are working with our housekeeping department to tighten procedures to make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will stay with us again so we can have another chance to impress you in the future. Sincerely, Hotel Management
Would never stay there again.
Business response:
Julie, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Not allowed to cancel within the hour. Reason provided was that reservation made after 6PM and reservation made using 3rd party Expedia. Not sure why Expedia would support such an arrangement. Dirty bed sheets with hair and yellow stains. The mattress on the sofa bed was worn-out. Had to grab the sheets myself from the desk and put them on myself. No room service was available
I came in on my first night and had to request toilet paper. Also had to call the front desk because the refrigerator was leaking and had a puddle in it. When I informed them that the shower curtain had mildew on it and smelled badly; I was told to take it down myself and bring it down to the front desk in order to get a clean one and put it up my self. I felt as if I should have gotten a check for doing the domestic work at a place I was supposed to go to in order to relax while I searched for a new place to live. Discussed... read more
Business response:
Thank you for being our guest. We apologize for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Please know We provide thorough training for all associates, and we will redouble our efforts. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Terrible experience
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,240 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.