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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked the hotel for 6 people they did not accommodate our needs of towels and they didn’t not provide a full breakfast.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Room was dirty found French fries on the floor, dirty wash cloth, urine stained mattress cover and smelled horrible. I walked in to a guy complaining his room hadn’t been cleaned in 4 days , should have walked out then :(
Business response:
We appreciate you staying with us. Our team is committed to providing clean, comfortable and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your comments have been shared with the entire team to ensure a review of our processes. Thank you for your feedback and we would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management
Nice staff, lack of cleanliness Received a warm greeting at check in, and had no issues finding the hotel or parking. Room was very spacious, and kitchen area seemed to have all the essentials. Unfortunately, things fell apart completely from there. One of the two beds was dirty. Many random hairs, and ‘marks’ on the sheets. Sofa bed was completely nasty when we opened it up, and there were no sheets or blankets for it. Lamp near the sofa bed had small shards of broken glass - from what I’m guessing was a previously broken ... read more
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please rest assured that your comments have been taken as a learning tool and have shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Short stay/many issues My daughter, my mother and I arrived at 8:30 pm and noticed there were only 8-10 cars in the parking lot. We checked in at the front desk and noticed that everything was quiet. Evan was checking us in and I asked him if there was a room with two double beds available. I had reserved the queen bed/sofa bed but my mother decided to travel with us last minute and I didn’t want her to sleep on a sofa bed. Because the hotel and parking lot seemed so empty, I thought there was a good chance that the hotel ha... read more
Business response:
Please accept our apology for the inconvenience and less than the favorable experience you had at our hotel. Our team's first priority is making sure that every guest has a clean, comfortable and relaxing stay, and this time we really missed the mark. We are taking appropriate steps with our housekeeping and maintenance team to ensure all our room are thoroughly inspected before allocating to future guests. We hope you will stay with us again so we can provide you with the excellent service for which we are known. Sincerely... read more
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Invasion of privacy Waited 15 mins at the front desk for the clerk to emerge from the back office upon arrival. There was a sign placed on the counter saying they would be right back. Upon receiving our keys we went back to our car to get our bags and when we entered our room to find the front desk clerk in our room. He said he was "just checking the room". Later that night, my fiance and I went out to dinner. We left the tv on and the do not disturb sign in the door, we returned to find the do not disturb sign on the floor ... read more
Business response:
Mark, we are sorry you had an unfavorable experience at our hotel. Your comments have been addressed with the appropriate staff members, and we are taking every possible measure to ensure it does not happen again. Meanwhile, please reach us out at our hotel so we can review your bill and assist you further. Thank you for your feedback, and we hope to welcome you back again soon. Sincerely, Hotel Management
Terrible, terrible, terrible! OK, here goes... 1. No one at the check in when we arrived. Had to wait for a few minutes. No big deal... 2. Corridor smells of Chinese take out 3. No smoking room smells of smoke 4. Gym... Oh wait, it's not a gym, there are three really, really beaten up, old machines 5. It was advertised as free Continental breakfast. The price charged was high enough to include breakfast. We did not get anywhere close to that. We got hot water, a few packets of oatmeal, and a few tiny muffins Overall, prett... read more
Business response:
Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared with the appropriate team members, so we can take action to prevent these sort of issues from happening again. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Not quality Our tech was there for work. I cancelled the trip and moved him after he complained the room smelled, it was uncomfortable and there wasn't any breakfast when he went down. They cancelled without questions.
Business response:
Julie, we are sorry our selections for the complimentary grab-and-go breakfast didn't live up to your expectations and that your technician experienced cleanliness issue with the room. We will share your concerns with regard to odor with our housekeeping team to prevent such instances moving forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Dull disorganized unhelpful The first room had soiled linens, the second the garbage hadn’t been emptied. It was evening and I couldn’t stand the idea of a second move so I stayed in the one with someone else’s trash. Their idea of “breakfast” was packaged muffins, nothing healthy or fresh. When I reported the WiFi not working, the reception clerk told me how to spell my name which I obviously didn’t know how to do which should explain why WiFi didn’t connect. Water cost $2.25 from vending machine, none complimentary. It is ... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,215 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.