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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Servicebrache!!! Wenn man selbst die Betten beziehen will, die Waschbecken säubern und mit Kaffee und Müsliriegel als kontinentales Frühstück zufrieden ist, dann ein ideales Hotel für eine enttäuschende Nacht.
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Sheets were dirty. I had to go to Walmart to buy new ones. I didn’t feel comfortable sleeping on theirs. The door lock was hanging from frame. The door handle to the bathroom was missing. I cut my arm on the piece sticking out. There was never anyone at the desk to get clean towels from. The dryers took your money, but never got warm. The elevators smelled horrific. We held our breath when we entered them.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for bei... read more
The property was understaffed. We asked several times for linens for the pull out couch and only got them at midnight when we tracked someone down. The breakfast consisted of a granola bar and a packaged muffin. There were dirty towels from a previous guest left in our room.
Business response:
Johanna, thank you for choosing to stay with us on your recent trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit S... read more
Horrible hotel It was horrible. The bathrom was so stink. They did not provide provide us conditioner and lotion. For the price we paid, it was not worth it. The internet was so slow, yet the breakfast should not have even called free breakfast. I should have paid extra $15 more for 4 stars at Sheraton that was crossed this hotel. I left my glasses at the hotel, the time we called no one was willing to help me and hang up my phone on purpose. Never ever stayed at this hotel ever again.
Business response:
Juhenry, please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
Hotel employees weren’t welcoming, we didn’t get a good Morning, no type of greetings whatsoever. It also had a funny smell on the 2nd floor hallway which was the floor we were staying on.
Business response:
Thank you for taking the time to share comments about your stay. We strive to consistently deliver exceptional service, so we apologize you had a disappointing experience with us. We have shared your feedback with our team, and steps have already been taken to ensure these mistakes are not repeated in the future. We truly hope you will give us another chance to prove we are committed to providing outstanding guest service. Sincerely, Hotel Management
i didnt like it not at all good and i was asking water bottle and that guy(fat white and bold head ) who is in reception didnt gave anything and also that wending machine is not working.I went along with my 2 kids and i see water bottles as well there.still no courtasy..waste people..
Business response:
Ravi, we apologize our service and facilities were not to your satisfaction and regret the inconvenience it caused. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
I booked the hotel for 6 people they did not accommodate our needs of towels and they didn’t not provide a full breakfast.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Room was dirty found French fries on the floor, dirty wash cloth, urine stained mattress cover and smelled horrible. I walked in to a guy complaining his room hadn’t been cleaned in 4 days , should have walked out then :(
Business response:
We appreciate you staying with us. Our team is committed to providing clean, comfortable and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your comments have been shared with the entire team to ensure a review of our processes. Thank you for your feedback and we would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management
Nice staff, lack of cleanliness Received a warm greeting at check in, and had no issues finding the hotel or parking. Room was very spacious, and kitchen area seemed to have all the essentials. Unfortunately, things fell apart completely from there. One of the two beds was dirty. Many random hairs, and ‘marks’ on the sheets. Sofa bed was completely nasty when we opened it up, and there were no sheets or blankets for it. Lamp near the sofa bed had small shards of broken glass - from what I’m guessing was a previously broken ... read more
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please rest assured that your comments have been taken as a learning tool and have shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,240 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.