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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty and unfriendly I needed a place to stay after my knee surgery. This place was the wrong option because the pictures and information does not match the reality. The appliances were old and outdated. The bed smelled and had linens so old and dirty that I didn’t feel safe lying on them. The handicapped bathroom was a tub and the shower chair was full of fungus. I requested a change and when I checked out I left my shoes behind. I called less than an hour later but they said they did not find anything. They added that peop... read more
Business response:
Rommy, we are disappointed to learn about your shoe and apologize that we were unable to assist you to your satisfaction and the inconvenience caused. Your comments will be shared with the entire team, and we will take the appropriate steps to prevent these problems from happening again. We will redouble our efforts and be training to better serve our guests. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Stayed here because there were no other options...not the worst place but certainly not the best ...
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Pretty budget operation. No frills option that’s for sure.
Business response:
We were disheartened to see from your rating that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, Hotel Management
Collect fees in disorder，The garbage room¥：¥；jdjdjdjdjjd
Business response:
Thank you for your feedback. It is unclear what led to your disappointment, and we would like an opportunity to correct the situation to your satisfaction. We would need more information to be able to follow up for a quick resolve. Thank you, General Manager
Are all Extended Stays like this? The trend to control your room temperature was the experience. The room was hot, hot, hot and the AC on the wall unit was put to 60 degrees. When running it was making cold air, but it only stayed on for short bursts so the room never got below 74 or 75 degrees. With all Extended Stays company owned it is obvious they control the temp to save energy. When we took showers it was awful. The free WiFi was slower than dial up, totally worthless unless you paid to upgrade. The room had a kitchen,... read more
Business response:
Edward, thank you for taking the time to review your stay. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely,... read more
Not cheap not good The atay was horrible. The booking was with a breakfast, but all I got was a coffee and a muffin. No glasses or plates in the house, how was I supposed to drink water? The bedding was surprisingly not convinent. I would not recommend this place to anyone
Business response:
Piyush, please accept my apologies for not meeting your expectations and the inconvenience it caused. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. I will remind my staff to communicate this more clearly at the time of check-in. I will also share your concerns regarding bedding and grab-and-go breakfast with the respective teams in an effort to improve our service and facilities. We hope you will give us a... read more
Noisey Clientele The hotel and staff were fine. The major problem was that it was incredibly noisy with load TVs and constantly slamming doors. So much so that we got virtually no sleep the second night and left early. The problem was the clientele, but still a major problem.
Business response:
James, thank you for sharing your review. Although you liked our service, I am sorry for the noise issue you experienced which resulted into disrupting your sleep. Our front desk staff is always available to resolve such issues when notified. We hope you will consider giving us another opportunity to provide you with a restful visit in the near future. Sincerely, General Manage
Look for another option Hotel smelled. WiFi was horrible and we were referred to a third party ot deal with our issue
Business response:
Thank you for providing feedback regarding the events that took place during your recent stay with us. I am sorry to hear that you were having issues with the internet. I would also like to apologize that the hotel did not smell fresh during your stay. Again, I apologize that you were referred to a third party to assist you with these issues. That is not a normal practice of ours. To make sure this doesn't happen again, I am going to work with the hotel team to make sure these issues do not happen again. Thank you for your c... read more
UNHAPPY WISH I HAD KNOW..I WOULD OF NEVER BOOKED THIS HOTEL. COMPLAINED TO FRONT DESK AND COULD NOT GET A REFUND SO I HAD TO STAY. ITS FORTUNATE BECAUSE I TRAVEL ALOT.
Business response:
Thank you for taking the time to write a review of your stay. It upsets me to hear that you did not have an enjoyable stay with us. I am sorry for your experience. Our team is committed to satisfying our guests, so we are very thankful for your feedback. The review did not mention how we didn’t meet your expectations. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,215 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.