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Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Kathleen, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Said Breakfas was at 6 am. Went down at 6:20 no breakfast out. Went to front desk and nonone there and light off. Left and went to sons hockey game. Got back around 5 pm and asked what time breakfast was and desk said 6 am. Explained what happend and his reply. "Have a great day." I said thats all you have for a reply and he said "yes." Next morning went down at 6 am for breakfast and was coffee and a few granola bars.
Business response:
Aaron, please accept our sincerest apologies for the service issue you encountered during your stay with us and that you were unhappy with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. Also, your comments will be used as a training tool to improve our procedures and provide a better experience for our guests. We understand your frustration and truly appreciate your patience. We encourage you to try us again in the near future. We are confident you will enjoy a... read more
They did not have my reservation and did not offer to help find another hotel for us.. Will never book there again...Horrible!
Working film crew. Stayed at your hotel last week. Service at check in was rude. Things got worse later in the week when desk was unattended for extended periods of time. Clerk finally returned and told us that she had been there all along. Then called me a liar when I started that we had come back twice. Very unprofessional. None of us will be back. There are plenty of other hotels in the woburn area.
Business response:
John, we cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single visit. We are committed to making sure we do not repeat what you experienced. Please give us another opportunity to provide you with better hospitality on your next stay. Sincerely, Hotel Management
French fries not cleaned off the floor, very limited breakfast, telephone didn’t work and tv was stuck on one channel even thought it said premium channels so instead of fixing it the staff gave us batteries and a phone cord. Failed to fix it and made us fix it. A second staff member the second night we told our concerns and instead of apologizing she asked if we got everything fixed. Very appalled.
Business response:
Please accept our apologies for failing to provide you with a pleasant stay. Your comments have prompted us to double our efforts so we can be sure to meet the high standards you expect from us every single stay. We are committed to making sure we do not repeat what you experienced. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The room smelled like cigarette smoke. Being a non smoker, this was not a pleasant sleeping arrangement. There was no hot water to take a shower.
Business response:
Jacqulyn, please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Food left in the microwave and the water was cold in the shower
Business response:
Melora, thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you encountered in your here. Your feedback is discussed with the concerned team to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,726 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.