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Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was old and outdated. Microwave was rusty and old.
Business response:
Thank you for staying with us and for taking the time to post a review.We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age.We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you'll make plans to stay with us again! Sincerely, Hotel Management
The room had stains on the wall, hair in the shower and on the blankets. It clearly hadn't been cleaned well. Pretty gross
Business response:
Thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and we are disappointed that it did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Sincerely, Hotel Management
Clean room Blood on bathroom wall room was not that clean
Business response:
James, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
had prepaid the stay and upon arriving a bit late I called to make sure they were ready for me. They told me to hurry otherwise they would give my room to someone else since they had over booked the rooms. The unit was filthy. We asked that they clean it which they ignored. What a dump and louse customer service. Never stay here.
Business response:
Todd, thank you for taking the time to write a review of our hotel. We apologize for the service and cleanliness issues you encountered during your visit. Please be assured that we have discussed your feedback with the concerned teams to see where we went wrong and taking steps to prevent such mistakes in the future. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management
Bad Cleaning and bad service. I had a bad experience at Extended Stay America, Boston - Woburn. When I first got into the room it looked dirty. It had a water bottle cap on the floor right next to the bed and behind the bedside table it had trash, but the worst part was seen the sheets with dirty staff and called the front desk to ask clean ones but the receptionist was by himself check in other people and couldn't bring me clean sheets, so I had to take it myself bring the dirty sheets to front desk so I could get clean one... read more
Business response:
Pamela, thank you for your review. We apologize for the cleanliness issues you encountered while you were here and for not being able to resolve the problem to your satisfaction. We have also discussed your observations with our housekeeping team and working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We have also discussed your feedback with our front desk staff to remind them our primary goal is to provide outstanding customer care to our guests. We would like to regain y... read more
Breakfast essentially coffee and some packaged muffins. Hotel is not in good condition.
Business response:
Thank you for being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Also, we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. It is never our intention to disappoint you in any wa... read more
The lady at front desk refused me service in face so it was a horrible experience in fact in the lobby it is stated ways to rent the room she discriminated against me and my husband because of our mixed age n race saying it was hotel policy to not rent me the room I had all my money and deposit for the room I will not recommend this place or stay in the future thanks to their staff I was stuck in the cold on the streets last night
Business response:
Dear Guest, we are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation and to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future. Thank you for reaching out to us with your review and travel well. We hope to welcome you back in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,726 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.