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Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I like the stove top option in the room. Dislike that breakfast wasn’t actually breakfast.
Business response:
Thank you for being our guest. Although you liked your fully-equipped kitchenette, we are sorry you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Please revisit us so we can make it up to you. Sincerely, Hotel Management
no housekeeping and paper thin walls I stayed for 4 nights and after 2 days, I noticed that the room wasn't being cleaned, so I called the front desk and they informed me that there is no housekeeping service included for stays less than 7 days. I was a little taken back by this because I didn't see this anywhere when I booked the room, otherwise I wouldn't have stayed here. I had to take my dirty towels to the front desk and they gave me fresh ones. I also had to put my garbage in the hallway. You would think they would at ... read more
Business response:
Thank you for being our guest. We are sorry to know you did not know about our hotel policies and the inconvenience due to the noise issue. Our hotel is designed for guests, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Room had terrible odor of smoke. No amenities such as cups/napkins available anywhere. Facility felt unclean.
Business response:
Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to yoursuite. We also apologize for the cleanliness issues you had in your suite. Your comments will be shared with the team to ensure they are more diligent going forward. Thank you again for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
We checked in late (1am the next day). It took the clerk a long time to figure out how to check someone in on the same day as checking out. Although the room has a kitchen and sink, but equipped with nothing, not even a glass or plastic cup for water. The trash bind under the sink was almost full - which makes you doubt whether the room was cleaned at all. The bath room is very small. There is almost no amenity at all - except for one small tube of shampoo and a thin little soap packet. No shower cap or even a tube of lotion... read more
Business response:
Thank you for choosing to stay with us. Our guests deserve a clean, well maintained, and comfortable suite while staying with us.We apologize you did not have a better experience during your stay, and we are also sorry for the breakfast offerings fell short and were unable to get the advantage. We will share your feedback with the appropriate team to ensure proper steps are taken to prevent these issues in the future. Please give us a second chance to prove ourselves. Sincerely, Hotel Management
Firstly, it started with me booking the Sonnesta ES suites in Burlington,MA and then I had some problems while booking so I called Expedia.One of your customer care member helped me with booking and then she also suggested this hotel. I looked for these : - Have free breakfast ( full fledged ) - Kitchen in the room ( with utensils and serve ware ) As I am 6 months pregnant, I wanted those 2 above requirements as my priority.Per the agent's suggestion I opted for Extended Stay America hotel.We checked in at the hotel on Frida... read more
Business response:
Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to yoursuite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We also apologize that our breakfast did not meet your expectation and will share your comments as we plan any changes in the future. We hope to have another chance to serve you... read more
The room was okay. I found the staff to be rude and condescending!
Business response:
Thank you for letting us know about the rudeness of our team members. We are extremely concerned with this behavior, and we apologize for this disrespect. Our staff genuinely cares about providing an enjoyable stay for all of our guests, and this isolated incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
The employees at this hotel were very nice and accommodating. The outside appearance was good considering that winter has just ended and the mud /rain season is upon us in the northeast. I usually don't say negative things about places we stay as all businesses try their best but When my husband had to pick fleas off the bed and when I went to look for his glasses that had fallen on the floor and under the bed there was trash and dirt up near the head of the bed I feel I must say something. To add to that the condition of th... read more
Business response:
Thank you for choosing our hotel. Although you were pleased with the service provided by our associates, we apologize for the cleanliness issues you encountered in your room. Please know our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We appreciate bringing this to our attention, and we hope that you will give us the opportunity ... read more
The property was conviently just outside of Boston and not too far from the train. It had a kitchenette to fix meals. The initial staff member was very helpful at check in. VERY DIRTY. Pubic hairs still in shower. We lifted the hide-a-bed couch and under the couch had not been cleaned for months. We had large ants roaming throughout. Staff came and vacuumed up whatever ants he could find but did nothing else. Aunts surfaced again by night. Very surface cleaned not deep cleaned. Staff was made aware of issues. No rooms to swi... read more
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,726 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.