This profile has been claimed by the business owner or representative.
Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had a non-smoking room and the cigarette smell hit you when you opened the door.
Business response:
Dear Quinn, Thank you for staying with us and informing us about the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management
You get for what you pay for. Decent for a quick overnight stay but condition of the room was quite disappointing. The TV in our room did not work. The bathroom was worrisome and overall cleanliness was questionable. We asked to switch rooms. Condition of 2nd room was better than the first but not great.
Business response:
Dear Sarah, Thank you for your review, and we apologize for the issues you encountered in your suite. Our housekeeping and maintenance team works hard to make every guest's stay a pleasant, seamless experience; therefore, we regret not meeting these expectations. Thank you for bringing this to our attention; we will address it on a priority basis. We're pleased you chose our hotel for your visit to the city, and we hope you will stay with us again so we can show you our commitment to outstanding hospitality. Sincerely,Hotel ... read more
Given the wrong room at first - no remote - asked for pillows - told no - lights didn't have a switch
Business response:
Dear Karen, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide outstanding hospitality to all our guests; therefore, we truly regret that this was not your experience. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. Thank you for spending time with us, and we wish you safe travels to your next destination.Sincerely,Hotel Manageme... read more
A little depressing atmosphere dogs barking room smelled like dogs. Just not a nice experience.
Business response:
Dear Larry, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. Our concerned team is already at work to address it on a priority basis. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,623 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.