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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They changed my room reservation and initially didn’t have a solution. Then I left an item in the room. I’ve called for 2 days and have been unable to connect directly with the property. Every time I call they connect me to some foreign booking department. They just keep telling me to call the property and give me the same # over and over again!
Business response:
Dear daniel, we are sorry for your experience while staying with us. Please allow us to review the situation to see what went wrong. Meanwhile, please reach out to us at the hotel directly so that we can resolve this issue.Sincerely,Hotel Management
Terrible ! me cancelaron la reservación a ultima hora y mi familia y yo quedamos con mucha incertidumbre .
Business response:
Dear Guillermo, thank you for choosing us. We are sorry about the issues you experienced with your reservation, and even more, so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely,Hotel Management
We did Not stay, because the rooms they gave us were dirty and with food garbage the bathrooms worse.
Business response:
Dear Alex, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
My Techs said that the hotel was very dirty. They did not like the cleanliness in this location. I was surprised based on the reviews.
Business response:
Dear Brenda, thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
Hotel is old and not well maintained
Business response:
William, thank you for being our guest. We are disappointed you were not satisfied with the condition of our property. We have noted your comment and will share it with the appropriate individuals for future modernization plans for our hotel. We hope you will consider giving us a second chance the next time you are in this area. Sincerely, Hotel Management
The property did not have any hanger in the Room. I had to remind twice but it was never delivered The Towels were never replaced the next day The Cleaning of the room was not done despite of the request. All this made the experience disappointing
Business response:
Akshita, thank you for evaluating your stay. We sincerely apologize for the lack of attentiveness shown by our staff when you requested the housekeeping service and the additional amenities and the inconvenience this caused. We assure you this is not normal for us, and we will work with our staff to prevent this from happening again. We understand your frustration and truly regret disappointing you. We hope you will give us another chance to provide you with the hospitality for which we are known on your next visit to this a... read more
Property had full smoke smell in non-smoking rooms. Dingy floors and staff totally unresponsive.
Business response:
Thank you for evaluating your stay with us. We are sorry for the inconvenience you experienced due to the concerns with our accommodations. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We will also share your comments with our team regarding the service issues you experienced and take the necessary actions to elevate our service levels. We hope you will give us a second chance to deliver the type of exp... read more
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,623 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.