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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty and bed condition.
Business response:
Sylwia, thank you for taking the time to review your stay. We are very concerned about your experience and are sorry that we did not meet your expectations. A clean, fresh suite is our top priority, and we will work with our staff to ensure this was an isolated issue. We hope you will give us another chance to provide you with a stay you deserve the next time your travels bring you back our way. Sincerely, Hotel Management
I paid for an non smoking room, and I was given a smoking room that was not clean enough and smelled like nothing but smoke , when I told the front desk I didn’t like the room , they said they cannot do anything
Business response:
Claudia, thank you for your review. We are very sorry that we were unable to provide you with the room you initially booked and regret the inconvenience it caused. We are reviewing the situation to see what went wrong and ensure such an incident does not happen again. We value your patronage and hope you will stay with us again. We are confident you will have a much-improved experience. Sincerely, Hotel Management
I wasn't the one that was there with my granddaughters and they said it was very filthy on the outside the building and filthy and on the inside it was a nice hotel should be
Business response:
Patricia, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Not clean and property was old and needs renovation.
Business response:
Thank you for your feedback about your stay with our hotel. We apologize that our facility fell short of your standards. We are sharing your comments and feedback with our team as we work to update and refresh our hotel. We hope you will come and see our process should your future travels being you to our area again. Sincerely, Hotel Management
The bathroom was filthy. There was hair all over the counter and then I checked the bathtub and it was full of hair shavings. Disgusting!
Business response:
Kim, thank you for your review. We sincerely apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The room was extremely dirty. There were stains on the carpet and in the sheets. The floors were dirty. One window pain came off and the other wouldnt shut all of the way. And the room had a stinky smell. Even the heater smelled like burning funk. We left and had to book somewhere else shortly after arriving from a 7 hour drive.
Business response:
Lisa, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bet... read more
Worst hotel I have ever stayed at . My room was dirty the covers were wet . It had things left from someone else under the bed . Bathroom tub was not cleaned . Carpet needs detail clean .
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Smells like cigarettes
Business response:
Wilson, thank you for your review. Please accept our apologies for the disruption to your stay caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay. Your feedback will be shared with our housekeeping team to prevent such problems going forward. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,623 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.