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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Trash over flowing in garbage can out front. Man smoking weed in the parking lot. Deadbolt didn’t work. Called front desk three times. No answer. Was woken by the front desk at 830am telling me I was being too loud and could I quiet down? I told them I would try to sleep more quietly. It was the room next to me. Should verify where the noise is coming from before calling. Guy at front desk had greasy hair and white chunks in his head.
Business response:
Thank you for sharing your experience at our hotel. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you again for your feedback. Sinc... read more
Reek of smoke on
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Just Terrible
Business response:
Thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Needs more cleanliness and carpets were torn off in walkway.
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
its very disappointing to come from a long travel and stay in the wrong place. Extended Stay is the worst Hotel I've ever been. its very dirty, smells like smoke, the rooms are not safe for a family to stay. I had to leave the hotel in the middle on the night with my kids. we couldn't stand the smell, the noise, not to mention the place is very dirty. I will not consider this hotel ever again.
Business response:
Thank you for posting a review of your stay. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. Thank you for your constructive comments as we strive daily to improve our guest services. Please come back and see us again. Sincerely, Hotel Management
The place is old, mattress was hard, the window literally fell out! Needs some serious updating. The lady at the front desk was peasant and tried to help as best she could.
Business response:
Daniel, thank you for your candid evaluation. We regret our beds were not to your comfort and apologize for the maintenance issues you outlined. We will share your comments with our engineering team and make the problems are resolved. We will also share your comments regarding the overall condition of our property with the appropriate individuals as we plan for the future modernization of our hotel. We express our genuine apologies and hope you will consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,585 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.