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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had a lot of confusion on the details we called ahead a few times because we left earlier so we’d be arriving earlier and wanted them to be aware they told us it would be 10 extra dollars to come in early when really it was double the room price we were put into a smokers room and it had one bed which was small when my room was supposed to have two beds the man at the desk said he didn’t even know if the room was clean and that he didn’t even work there the hotel gave off motel vibes and it was ugly I’ve stayed at nicer m... read more
Business response:
Thank you for staying at our hotel. We are sorry for the issues you experienced when communicating with our front desk team. We have discussed your concerns with the appropriate staff members to ensure we better serve our guests. Thank you for taking time to provide us with your honest feedback, and we hope we will have another chance to provide you with better service the next time you visit this area. Sincerely, Hotel Management
1. I booked for Non-smoking room. When I arrived they told me no rooms available except smoking room. 2. When we entered the room, glass pieces in the room. hurt myself. 3. Carpets were dirty 4. All drawers were broken.
Trash over flowing in garbage can out front. Man smoking weed in the parking lot. Deadbolt didn’t work. Called front desk three times. No answer. Was woken by the front desk at 830am telling me I was being too loud and could I quiet down? I told them I would try to sleep more quietly. It was the room next to me. Should verify where the noise is coming from before calling. Guy at front desk had greasy hair and white chunks in his head.
Business response:
Thank you for sharing your experience at our hotel. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you again for your feedback. Sinc... read more
Reek of smoke on
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Just Terrible
Business response:
Thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Needs more cleanliness and carpets were torn off in walkway.
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,623 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.