Extended Stay America - Buffalo - Amherst

Kaitlin 

on Expedia

4 years ago

considering the fact that I was arrested while staying at your hotel and my key was given to somebody that cleared out my whole room while I was in jail 

Joe 

on Expedia

4 years ago

never again Rooms need an overhaul badly. They stink, the bathroom was still dirty, kitchenette was in rough shape. 

vanessa 

on Expedia

5 years ago

We booked a non-smoking room, when we arrived there, the girl at the front desk said that they did not have and the usually accept more reservations just to get more money. We accepted the room because it was 1:00am and we drove for nine hours... the room was so DIRTY, the bed was wet, we found a used soap at the badroom and the AC was making sounds.. the next day we request them to change us, and we got the same type of room.. No happy with `that we got a two small beds.. instead of one for my boyfriend and me. TERRIBLE... ... read more

Anonymous 

on Expedia

5 years ago

Be sure not to complain The surly and rude night desk clerk marred the whole experience. When the guests on the floor above made terrible noise on 2 successive days, she treated me as though I was causing the problem by reporting it. Before I’d ever stay again, I would have to call to see whether she was still employed! 

Anonymous 

on Expedia

5 years ago

I booked through Expedia and the staff can in my room twice in the morning threatening to call the police on us bc there records show that this room was empty. I am sickly I was not feeling good that morning and to have to deal with this. Thankful for the Expedia confirmation that they send via email and text. Otherwise I would be arrested. Everyday since I been here I have been seeing the police and one young lady called her parents crying I do not know who she booked through but it was a 3rd party. 

Tone 

on Expedia

5 years ago

Bathroom wasn’t very clean , food was still left in refrigerator from previous guest .