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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Exactly what I was looking for Everything was excellent.
Business response:
I want to thank you for writing a review of your stay. I am glad you enjoyed your experience with us and that everything was to your liking. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
put in a smoking room We had booked a non smoking room and we're put in a smoking room. When we called the front desk they indicated the non smoking rooms were sold out. Health issues made sleeping in a smoking room, a disaster
Business response:
Thank you for your recent review of your stay. We were disappointed to hear your stay was not a positive one due to staying in a smoking room. Our team have been addressed about the issues so reservations can go smoothly for guests. Your comments were reviewed by the staff, and we will be more aware of requests to ensure your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. If the opportunity should arise, we hope you will give us another cha... read more
Very efficient Very convenient for family traveling, the kitchen save us money from dinning out..
Business response:
Thank you so much for taking the time to post a review of your stay. I am so pleased to read that you had a great stay at our hotel! I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Would Not Recommend, Please do not stay here The hotel is incredibly stingy for the amount that they charge per night. Unlike other hotels this hotel doesn't even have room service! The supposed "lobby" is incredibly small and can barely be classified as a lobby. The breakfast was MINIMAL, enough said. They were not lying when they described it as grab and go. Low quality coffee with a few muffins and granola bars. We had to supplement it with additional food. The kitchen was unusable since there was no coffee maker, toaster... read more
Business response:
Thank you for your recent review of your stay. The situations you described regarding your stay is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will be working to ensure your experience is not repeated. Your feedback is very important to us, so thank you for sharing. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
ESA is decent, but not too fancy. Comfortable bed. ESA is a decent place to stay. Don't expect anything fancy. The plus is that they have the kitchenette (stove). you need to collect the utensils from the reception (yup, that sounds strange). The Utensils were not well cleaned. There are no dish washing liquid to even clean them yourself. so, just keep that in mind. Bed was comfortable. No complaints there. In order to travel back and forth to Niagara, you need to cross a toll booth $1 each way (cash).. so I suggest you carr... read more
Business response:
Thank you for your review. We are sorry to hear that your kitchenware was not cleaned properly; however, we're glad that you enjoyed your fully equipped kitchen and comfortable bed. We will review your feedback with our housekeeping team to ensure our kitchenware is always cleaned properly. We hope to see you again in the future.
would not stay again!
Business response:
Thank you for your recent review of your stay. Please know that we are sincerely sorry that you did not enjoy your stay. In response to your feedback, I am sharing your survey with our team. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.