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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Before checkout, they enter in my room and pet my personal blankets and food in trash bag.
Business response:
Thank you for your review. We appreciate you sharing these issues so we can make adjustments. Please rest assured that your comments have been shared with our team in an effort to improve our service. In the future, please know that our front desk is staffed around the clock to answer questions and resolve concerns while you are here, so always feel free to reach out. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
DO NOT STAY HERE This was an awful experience. I was told that I was on a do not rent list without any cause or excuse I asked for a manager and she was not available. This place is poor do not waste your money.
Business response:
Dimetri, thank you for sharing your concerns with us online. We regret the inconvenience you had upon arrival and the disappointment it caused. We request you to allow us some time while we investigate this. We appreciate your patience in this situation. Sincerely, Hotel Management
considering the fact that I was arrested while staying at your hotel and my key was given to somebody that cleared out my whole room while I was in jail
never again Rooms need an overhaul badly. They stink, the bathroom was still dirty, kitchenette was in rough shape.
Business response:
Joe, thank you for taking the time to post your thoughts about your recent visit. We apologize that steps were missed in the preparation of your room, and we want to assure you this has been addressed. We only wish we had the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
We booked a non-smoking room, when we arrived there, the girl at the front desk said that they did not have and the usually accept more reservations just to get more money. We accepted the room because it was 1:00am and we drove for nine hours... the room was so DIRTY, the bed was wet, we found a used soap at the badroom and the AC was making sounds.. the next day we request them to change us, and we got the same type of room.. No happy with `that we got a two small beds.. instead of one for my boyfriend and me. TERRIBLE... ... read more
Business response:
Vanessa, thank you for your review. We are sorry we were unable to accommodate you in the room you booked and for the cleanliness and maintenance issues you encountered. Your feedback has been discussed with our team to improve the quality of our accommodations moving forward. On your next visit, we will try our best to allocate you the suite which best meets your needs. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Anant, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,623 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.