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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Be sure not to complain The surly and rude night desk clerk marred the whole experience. When the guests on the floor above made terrible noise on 2 successive days, she treated me as though I was causing the problem by reporting it. Before I’d ever stay again, I would have to call to see whether she was still employed!
Business response:
Thank you for staying with us and for your candid review. We apologize for the noise caused by other guests and for not resolving this to your total satisfaction. We certainly should have done more, and we will be working with our staff to make sure we do a better job in the future. Although your experience is not typical, we obviously have room to improve our service levels, and we assure you we will. We hope we have the chance to make it up to you. Sincerely, Hotel Management
I booked through Expedia and the staff can in my room twice in the morning threatening to call the police on us bc there records show that this room was empty. I am sickly I was not feeling good that morning and to have to deal with this. Thankful for the Expedia confirmation that they send via email and text. Otherwise I would be arrested. Everyday since I been here I have been seeing the police and one young lady called her parents crying I do not know who she booked through but it was a 3rd party.
Business response:
Dear Guest, we truly sorry for the incident you described and can't apologize enough for the difficulties you encountered. Rest assured that we take these reviews seriously and address them appropriately to help ensure we do not repeat mistakes. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Bathroom wasn’t very clean , food was still left in refrigerator from previous guest .
Business response:
Thank you for being our guest and for sharing your feedback. We sincerely apologize that upon arrival to your suite, there were cleanliness issues. Your concerns have been addressed with our housekeeping team to make sure this does not happen again. We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in the area. Sincerely, Hotel Management
I paid for booking insurance and did not get a smaoking room 2⁵
Business response:
Kevin, thank you for staying with us and for your review of your recent stay. We apologize there was a problem with your reservation and that the room you requested was not available. We are working with our reservations team to make sure that we are "on the same page" for future reservations. We hope you will be staying with us again whenever you return to the area. Sincerely, Hotel Management
I was really excited to be able to have a getaway with my husband. I booked a single queen room with a kitchenette, however when we got there we were given a room with two full beds. This meant that my husband and I couldn’t even sleep in the same bed together. When we went to call the desk it rang forever, then when my husband went down to you speak with the desk clerk he had to wait a while...She was checking rooms because they were giving away rooms that were already occupied. After being told there were no rooms that we ... read more
Business response:
We're so sorry there was a problem with your reservation and that we didn't resolve the issue to your satisfaction. We know no amount of apologies will make up for the inconvenience, but we truly are sorry. We hope you and your husband will choose to book a room with us in the future. Sincerely, Hotel Management
No soap no staff no available vendong machone bedding dirty rugs dirty and deaf bugs around the beds
Business response:
Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have steps in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our housekeeping team to make sure this isn't repeated. We are also sorry you were disappointed with your visit due to your front desk experience. We will share your concern with the team so that such instances are not repeated. It is our goal to pr... read more
Disappointed We haven’t stayed here and I’m a while and was disappointed in how the service has changed. It was a better place
Business response:
Thank you for reviewing your stay and for letting us know we have room for improvement. Our goal is to provide friendly, responsive service; therefore, we apologize that we fell short during your visit. We encourage you to try us again the next time you visit. We are confident you will enjoy a better stay. Sincerely, Hotel Management
No gym for someone that might be there for an extended period of time. Also room was still dirty with food on the ground
Business response:
Julie, thank you for sharing your feedback. We apologize our hotel did not have a fitness center you were expecting, and we will take this opportunity to ensure our website is clear and our front desk staff offers clear communications about our offerings. Also, please accept my sincere apology for the difficulties you encountered with your room. Your concerns have been immediately brought to the attention of our housekeeping for review and action. Thank you for being our guest, and we do invite you to stay with again in the ... read more
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,623 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.