This profile has been claimed by the business owner or representative.
Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smokey My hotel rooms were filthy, bathrooms disgusting and the rooms and hallways were dull of smoke. People traveling in my party have health conditions that are exacerbated by smoke. The clerk said she had no ither rooms available that were clean. I did not stay the night. I left and went to another hotel.
Business response:
We apologize for the odor and cleanliness issues which left you with a less than favorable impression of our hotel. Your experience is noted and has been brought to the attention of our housekeeping department. We assure you that remedial steps are underway, so such issues don’t happen again. Please give us another chance to deliver you an exceptional visit. Sincerely, Hotel Management
I've never heard of a hotel with NO ice!
Business response:
Brad, thank you for being our guest. It was disappointing to read your comment concerning your stay at our hotel. We are sorry for not meeting your expectations for a perfect stay. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. We hope you will consider giving us another chance to host you in the future. Sincerely, Hotel Management
Analog tv no channels, continental breakfast terrible internet slow never again
Business response:
Thank you for being our guest. We are sorry we only had limited channel selections to offer this time, and for the connectivity issues, you faced while you were here. We have followed up with our engineering team to address and correct these concerns. We also apologize that you were disappointed with our breakfast offerings and that it did not live up to your expectations. Based on your feedback, we are working with our food and beverage team to address your concerns and identify where we can make improvements. Thank you onc... read more
The best thing about this hotel was the amazing, friendly person who checked us in. The first room that we were given wasn’t even clean (bed was unmade, dirty sock on the floor and food wrappers on the table.) The next room was clean but smelled. We had to open the windows and even then it didn’t get rid of the stench. The walls were also paper thin. You could here people talking next door and kids running in the room above us.
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you faced in your initial room and the odor you encountered in your second room. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please come back to visit soon, and we promise a much more pleasant all around stay with the smiles you deserve. Sincerely, Hotel Managemen... read more
People smoking out side our window all night and ashtray overflowing with cigarettes you can hear doors slamming !! Run down propriety Lights in hallway are dark and creepy Will never come here again
Business response:
Thank you for being our guest and providing your feedback. We apologize for the disturbances from other guests during your stay. Unfortunately, our Front Desk was not informed at the time, so we could have resolved the situation to ensure a more enjoyable stay for you. We appreciate your feedback and hope you will reconsider and stay with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,623 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.