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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing... the room smell like cigarettes smoke the whole time... all they offer was some spray.... went out on town until we was tired & really ready for bed... think we was there about 4hrs total... waste of money
Business response:
Thanks for taking the time to review our hotel. We apologize your room had a smoke odor and regret the disappointing stay you had with us. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Staff good property and up keep terrible. Room smell.
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests never encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hote... read more
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Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
The first room we checked into smelled strongly of Fritos. We asked to be switched. The second room smelled of a different food product, but it was late so we didn’t ask for another room. The fitted sheet and mattress pad were too big for the bed, so the whole night they shifted as you moved. This was very annoying. There was also old blood on my fitted sheet, but it did look like a stain that had been washed. Breakfast was granola bars, single serve packets of oatmeal, packaged muffins, and Swiss miss hot chocolate envelope... read more
Business response:
Thank you for the review of your stay. We are sorry for the odor and cleanliness issues you experienced in your rooms. We will share your concerns with the housekeeping team to ensure a better experience going forward. We also regret our grab-and-go breakfast choices were not appealing to you and will share this with our Brand Leaders to assist them when determining new offerings for future implementation. Thank you again, and we hope to have the chance to make it up to you in the future. Sincerely, Hotel Management
They won't provide any breakfast. Incase if you ask for it, They'll simply provides nut bars and says that we have these items only. Take it if you like or leave in rude manner. For kitchen, even you won't find any plates and glasses in the room. you have to call front desk and ask for it. The response you'll get from them is "Come to frontdesk and pick it up from here, we don't deliver to room". I booked this hotel based on Expedia reviews and suggestions. So far This my first worst hotel i have experinced through expedia. ... read more
Business response:
Satish, thank you for your stay at our hotel. We are sorry for the disappointment you had with the service of our staff and our hotel policy. Also, we regret you were not satisfied with the grab-and-go breakfast choices we offer and will share this with our Brand Leaders to assist them when determining new offerings for future implementation. We hope you will consider giving us a second chance to make it up to you in the future. Sincerely, Hotel Management
There are no utensils in the property rather you have to call make a front desk to get them but they gave me real hard time as they are really busy. You have to pick up from front desk to your room and return when you’re are done at this location. On top of it, they ran out of spoons on that day. They generally don’t pick up the phone from room.
Business response:
Thank you for the feedback. We are sorry for the service issue you experienced and regret the disappointment you had with our hotel policy. We apologize for the inconvenience you encountered due to the shortage of in-room amenities. We are reviewing this situation with our staff to ensure these items are always well stocked. Thank you again, and we hope you will consider and give you the chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,623 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.