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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Facility out of date, no ubs port in room. Very unclean. Continental Breakfast was ridiculously poor.
Business response:
Kim, thank you for the excellent review of Extended Stay America. We apologize for the poor condition of our property and for not meeting your expectations with our grab-and-go breakfast. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so they can use it while planning new breakfast offerings. We hope you will consider a return visit so we can mak... read more
gross me out The only reason I stayed the night was because I was too tired to find another hotel. There was jam(I assumed it was jam) smeared in the fridge. The bedside table with the phone was smeared and the phone did not work.(I tried to call the front desk). The bathroom had hard gunk on he counter and dirt/dust on the floor behind the toilet. It wasn't until I got into bed that I realized the sheets may not have been changed ! Theysmelled like a man's cologne and there were a few bits of grass/dirt/brown leaves, what e... read more
Business response:
Michele, thank you for choosing our hotel and for writing a review of your stay. Please accept our apologies for the housekeeping issues that you experienced during your visit. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. In addition, we have inspection procedures in place so that this does not occur. We have addressed this matter with our team to review where steps were missed so we may make any needed changes. We hope you will consider... read more
Just say no. Not good. People hanging out outside the doors puffing on cigarettes. Hallway and room smelled like smoke. Loud arguments ongoing from 3:30 am and walls were very thin. Dogs barking in the hotel hallway. Would definitely not recommend. Spend more and get some sleep.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
I booked this hotel primarily for breakfast and full kitchen. However, breakfast was just for name sake - they only have coffee and few granola bars and thats all. You have to request all the utensils at front desk - they don't provide this by default in your room. The carpet needs a wash. The front desk executives were responsive.
Business response:
We apologize for falling short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Never want to stay this hotel anymore Dirty, nasty floor, dust everywhere , no toilet paper,bath tub stuck........
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more attentive in their work. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The Room was old. The A/C compressor would rattle when AC was on. Second night cigarette smoke was coming through the bathroom vent that seems to be connected to other rooms that you are allowed to smoke in. I will never stay here again let alone another Extended stay America
Business response:
Thank you for staying at our hotel. We are very sorry for the issues you experienced in your room and regret the inconvenience it caused. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The room had excessive cigarette odor. Stayed on our clothes all day. The sheets has cigarette smoke while we slept which made me question their cleanliness. There is no exercise room, no dining at all, no pool or hot tub. I didn’t expect all of these things but there were none.
Business response:
Please accept our sincerest apologies for the smoke odor you encountered and regret our hotel did not meet your expectations. Rest assured, we have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same problem. Also, your feedback will be shared with the appropriate team to improve our service and facilities moving forward. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,623 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.