Extended Stay America - Buffalo - Amherst

Kevin 

on Expedia

6 years ago

We booked our room 2 weeks in advance, and called 2 days prior to confirm with our reservation confirmation #, and we told allset. Upon arriving after our 8 hr drive there, we were told they had no rooms available, this was at 6 pm. The lady at front desk said she was alone, and they had one room, but it had not been cleaned, and it was trashed, and she could not clean it as she had to be at front desk. She was rude and did not care that we were un able to get a room, even though we had reserved one prior. She did not even a... read more

Dominique 

on Expedia

6 years ago

Worst hotel stay ever Worst hotel experience ever 1 hour to check In, door to room would not lock , switched to a smoking room, other guest in our room when we came back in for the night! Biggest safety issue ever 

Jessica 

on Expedia

6 years ago

Good place for price. I fell in the parking lot due to tons of ice. And the smoke alarm went off multiple times from the steam from the shower. 

Jalen 

on Expedia

6 years ago

Horribleeee stayyyyyyyyy!!!! Horrible experience! Winded up booking another room at another hotel, customer service was horrible, the rep took forever to come to the counter and check me in, room was non smoking but smelled like years of cigarette smoke, they wouldnt switch out my room stating “they were fully booked” so me and my wife packed up and left after about 3-4 hours 

Kanakaraj 

on Expedia

6 years ago

Rooms are in dirty and passage is very smelly