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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do Not Stay Here! Not the queen bed we ordered. Dirty bed linen and trash bags in the hallway. No ice machines. Shabby and dingy bed linen and towels. No in room coffee. TV didn't work well and the internet was extremely slow.
Business response:
Deanna, thank you for taking the time to review your stay. We are concerned about your experience and are sorry that we did not meet your expectations. A clean, fresh suite is our top priority, and we will work to ensure that this was an isolated issue. We also apologize for the problems you had with your television and internet. We value your feedback and hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you our way. Sincerely, Hotel Management
Business response:
Menglin, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
We booked our room 2 weeks in advance, and called 2 days prior to confirm with our reservation confirmation #, and we told allset. Upon arriving after our 8 hr drive there, we were told they had no rooms available, this was at 6 pm. The lady at front desk said she was alone, and they had one room, but it had not been cleaned, and it was trashed, and she could not clean it as she had to be at front desk. She was rude and did not care that we were un able to get a room, even though we had reserved one prior. She did not even a... read more
Worst hotel stay ever Worst hotel experience ever 1 hour to check In, door to room would not lock , switched to a smoking room, other guest in our room when we came back in for the night! Biggest safety issue ever
Business response:
Dominique, thank you for choosing our hotel. We were disheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apology. We have discussed your comments with our team, and we are reviewing our procedures so this does not happen again. We hope that you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Management
Business response:
We deeply regret that we failed to deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,623 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.