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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you a better experience. Sincerely, Hotel Management
Good place for price. I fell in the parking lot due to tons of ice. And the smoke alarm went off multiple times from the steam from the shower.
Business response:
Jessica, thank you for being our guest and for sharing your comments about our hotel. We are happy you enjoyed your stay with the exception of the fire alarm going off. Fortunately, it was a false alarm, but out of an abundance of caution, it was necessary to evacuate the hotel. We sincerely apologize for the inconvenience this caused you. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Horribleeee stayyyyyyyyy!!!! Horrible experience! Winded up booking another room at another hotel, customer service was horrible, the rep took forever to come to the counter and check me in, room was non smoking but smelled like years of cigarette smoke, they wouldnt switch out my room stating “they were fully booked” so me and my wife packed up and left after about 3-4 hours
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Rooms are in dirty and passage is very smelly
Business response:
Kanakaraj, thank you for sharing your feedback. We sincerely apologize for the odor and cleanliness issues. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure these problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
The elevator reeked of urine. The bath tub didn't have adequate drainage.
Business response:
Thank you for your review. We apologize for the cleanliness and maintenance issues you encountered while you were here. Please be assured that we have discussed your feedback with the respective teams, and we’re working with them in order to fix all the problems you mentioned immediately. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Aman, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I got what I paid for, which was not much. Upon arrival I took the elevator to my room on the third floor. As the elevvator doors opened I found myself in a hallway that reaked of cigarette and pot smoke which was emanating from the stairwell. I laughed it off as I was coming from a nestalgic gathering with friends from high school. I thought well, this is reminiscent of h.s. with people sneaking off to the stairwell to smoke cigarettes and pot. On the other hand, it did not make me feel great about the property’s security. ... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,623 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.