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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ehhhh....it was ok not great but ok The room was ok but the bed was to small for two people to sleep comfortably
Business response:
We sincerely apologize for the problems you experiened with the bed in your suite. We have shared your comments and will be resolving the issue immediately. Thank you for your valuable feedback as well as taking the time to post a review. We hope to have the opportunity to be of service to you in the future. Sincerely, Hotel Management
Ultra basic hotel. Their idea of continental breakfast leaves much to be desired. Strong odors from cooking in units can be smelled in nearby rooms. Room had few amenities.
Business response:
Rick, thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you encountered while you were here. Your feedback for the odor and our breakfast offerings will help us improve our future guest experiences. We hope you’ll consider choosing us on your next trip to our city. Sincerely, Hotel Management
Terrible stay, great price but paid for it Stayed here for one night after a buffalo bills game. The comforter of the bed had what appeared to be a blood stain on it, there was hair stuck to the shower walls and the television remote was missing a battery. The bed was incredibly uncomfortable.
Business response:
Walter, thank you for your stay and for taking the time to post your review online. We apologize for the less than spotless condition of your guest suite and for the housekeeping service issues you experienced. This does not meet our standards, and steps have already been taken to address and correct our performance. It is our goal to match our great location with exceptional customer care and we will continue to work hard to do just that. We hope you will choose to stay with us again when your travels bring you back our way... read more
Horrible hotel - STAY AWAY The service was horrible and the state of our room was disgusting. Dried blood, feces,black hair on the bed - food on the floor and a hamburger left in the fridge. Totally unacceptable with no remorse or apology from staff - we were just asked if we wanted to leave! Never recommend this hotel.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Bad smell in rooms, no toilet paper, kitchen cabinets were falling apart. The staff was nice thought.
Business response:
Although you liked our courteous associates, we are sorry for the issues you had in your room. Your feedback has been discussed with the appropriate individual to improve our future guests’ experiences. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
We're disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Yazmin,we're disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Dirty. Booked non-smoking and they put us in a smoking room. The bed was not changed before we arrived and had hair in it.
Business response:
Thanks for choosing us. Please accept our sincere apologies as we couldn’t provide you with the room of your choice and for the housekeeping issues you encountered while you were here. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent such an issue from happening again. Please give us a chance to regain your both's trust and earn your highest marks in the near future. Sincerely, Hotel Management
Won’t gonna recommend to anyone. Found cockroaches inside and toilet was sucks. Had two nights stay there and first night didn’t realise so many issues but second one after work was horrible. Have clicked pictures and catch the video.
Business response:
Anil, we sincerely apologize for the cleanliness issues you encountered in your room. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,623 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.