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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It smelled awful. There were people drinking in the parking lot the shower curtain had mold on it and breakfast was coffee and a bagged muffin. One if the reasons we reserved this was the advetisement about breakfsst.
Business response:
Michelle, thanks for being our guest. We apologize that you experienced so many difficulties while you were here. Your feedback is shared for the housekeeping issue and our breakfast offerings are shared with the appropriate individuals in an effort to improve our service and facilities going ahead. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
The room was a smoking room, but the smell was "extremely" high of smoke. It was very difficult and then the air conditioner didn't seem to work very well.
Business response:
Thank you for being our guest. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, we have alerted our maintenance team about the HVAC unit, and they are checking and fixing it immediately. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Avoid this hotel. It smells like a garbage dump. The lobby and rooms have very bad smell. Rooms are not clean at all
Business response:
KrisjnA, thank you for sharing a feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all of our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Sincerely, Hotel Management
Horrible hotel This hotel was the worst I’ve ever stayed at! I go to go in my room after I check in and I open the door and there’s garbage all over the room. Confetti, bottles, balloons.I quickly shut the door and went to the front desk and advised. The clerk gave me a new room but I was still unhappy at that point. The new room I got was dingy and had some food crumbs on the floor. My blanket on the bed looked dirty and had someone’s hair on it so I took it off. The bathroom toilet got clogged, and there was only 1/4 roll ... read more
Business response:
Shelley, thank you for taking the time to share your feedback. Please accept our sincere apologies for the cleanliness issues you encountered during your stay. We have shared your feedback our housekeeping team, and we’re working with our them to tighten procedures to make sure that we deliver a superb stay every time. We hope you will stay with us again so we can have another chance to impress you in the future. Sincerely, Hotel Management
Reservation said Breakfast Included but all we got was a Grab and Go breakfast which was nothing but granola bars and packaged muffins that smelt of preservatives. Had I known this we wouldn't have stayed here.Sheets smelled Yuck and so did the carpet.There was a dining table but no chairs.Towels were limited .The Rooms had a strong repulsive odor.The beds were creaky and they creaked everytime we even moved.The occupants upstairs made so much noise that we couldn't sleep the entire night.The Ceilings were so thin that we co... read more
Business response:
Bhavi, thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to th... read more
The hotel staff needs to be educated on service in general. There is no smile when you arrive. Nobody cleans your room for 3 days while ypu are there. Ig you toom a shower and realized your towels you used yesterday are still wet, you must dry somehow and walk to front dest for towel. Someone's hair is on the sheets make you believe bed wasn't changed before you got there, just made. The kitchenette in the room has nothing stacked, not even a glass. Furniture in the room is damaged and not in good condition. Carpet in hallwa... read more
Business response:
Romik, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The room smelled like smoke. There were no utensils, not even cups for water. There were 4 drying towels but only one washcloth in the bathroom. The tub had hair in it. We will not stay here again.
Business response:
Larry, thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you encountered in your room/here. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
NOT CLEAN AT ALL. Smelled like an ashtray. I would not recommend to anyone. Stay at the Sleep Inn or the many various hotels in the area.
Business response:
We sincerely apologize for falling short of your expectations for a comfortable and enjoyable stay. Your experience is shared with our housekeeping department to do a deep cleaning of the rooms. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Not so clean. More like a cheap hotel. Dated decor. Mildew smell and damp. Dark and dated.
Business response:
Connie, we sincerely apologize that our facility fell short of your standards. Your feedback regarding the housekeeping issue is shared with the concerned team to make sure necessary actions are taken ensuring these problems don’t occur again. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,623 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.